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Maßnahmen zur Steigerung der Kundenzufriedenheit : Managementansätze zur Prozessoptimierung
Buchberger, Patricia - 2016 - 1. Aufl. 2016
Kundenzufriedenheit durch Prozessoptimierung zu erhöhen. Sie untersucht die Schwierigkeiten und Störfaktoren, die dies negativ … und tatsächlicher Wirkung der Prozessoptimierung auf die Kundenzufriedenheit. Der Inhalt Managementansätze: Historische … Steigerung der Kundenzufriedenheit Die Autorin Patricia Buchberger (MA) ist im Risikomanagement eines deutschen …
Persistent link: https://www.econbiz.de/10014018367
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Maßnahmen zur Steigerung der Kundenzufriedenheit : Managementansätze zur Prozessoptimierung
Buchberger, Patricia - 2016
Persistent link: https://www.econbiz.de/10011422629
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A bibliometric analysis of scientific publications on customer loyalty in the insurance industry
Singla, Sherry; Sawhney, Harpreet Kaur - In: Metamorphosis : a journal of management research 22 (2023) 2, pp. 146-157
Persistent link: https://www.econbiz.de/10014584378
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Be happy, be loyal? : exploring drivers for renewal of mobile-delivered index insurance
Kirchner, Ella; Mußhoff, Oliver - In: The journal of development studies 60 (2024) 6, pp. 831-847
Persistent link: https://www.econbiz.de/10014548340
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Prioritising the service quality factors affecting customer satisfaction in life insurance industry : an application of fuzzy AHP
Preeti; Mittal, Manju; Gupta, Sanjay - In: International journal of productivity and quality … 42 (2024) 4, pp. 519-535
Persistent link: https://www.econbiz.de/10015065618
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Service quality, customers’ satisfaction, and profitability : an empirical study of Saudi Arabian insurance sector
Ali, Anis; Tausif, Mohammad Rumzi - In: Investment management and financial innovations 15 (2018) 2, pp. 232-247
Persistent link: https://www.econbiz.de/10012055447
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Role of employee responsiveness towards customer affective commitment and customer satisfaction in VUCA environment : a study on insurance segment
Paposa, Kamalpreet Kaur; Paposa, Sukhvinder Singh - In: International journal of public sector performance … 13 (2024) 2, pp. 178-189
Persistent link: https://www.econbiz.de/10015070787
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Mobile claim management adoption in emerging insurance markets : an exploratory study in Thailand
Chupun Gowanit; Natcha Thawesaengskulthai; Peraphon … - In: The international journal of bank marketing : IJBM 34 (2016) 1, pp. 110-130
Persistent link: https://www.econbiz.de/10011540053
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Factors influencing service quality perception in Indian life insurance sector
Saha, Shyamasree; Dutta, Anirban - In: Global business review 20 (2019) 4, pp. 1010-1025
Persistent link: https://www.econbiz.de/10012137524
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Evaluating customer experience management in the insurance industry : empirical studies of company and customer perspectives
Klopfer, Lisa-Marie - In: Marketing : ZFP ; journal of research and management 46 (2024) 1, pp. 20-39
Persistent link: https://www.econbiz.de/10014634758