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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Customer loyalty"
~subject:"customer satisfaction"
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Customer loyalty
customer satisfaction
Beziehungsmarketing
13
Consumer behaviour
13
Konsumentenverhalten
13
Relationship marketing
13
Customer satisfaction
12
Kundenzufriedenheit
12
Customer retention
5
Dienstleistungsqualität
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Kundenbindung
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Service quality
5
Hotel industry
4
Hotellerie
4
Brand image
2
Brand management
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Customer engagement
2
Ethiopia
2
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Affective satisfaction
1
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Brand loyalty
1
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Aparicio-Valverde, Mireia
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International journal of contemporary hospitality management
Journal of Services Marketing
75
International Journal of Bank Marketing
54
Journal of Consumer Marketing
53
Journal of retailing and consumer services
42
European Journal of Marketing
40
International Journal of Retail & Distribution Management
34
Journal of Product & Brand Management
25
International Journal of Contemporary Hospitality Management
24
Marketing Intelligence & Planning
24
Strategic Direction
22
Journal of business research : JBR
18
Journal of Service Management
13
Strategy & Leadership
13
The TQM journal : the international review of organizational improvement
11
The international journal of bank marketing : IJBM
11
Asia Pacific Journal of Marketing and Logistics
10
Journal of Business & Industrial Marketing
10
Munich Business School - Publications
10
International Journal of Quality & Reliability Management
9
International journal of hospitality management
9
Management Decision
9
Munich Business School Working Paper
9
The TQM Journal
9
Asia Pacific journal of marketing and logistics
8
Journal of the Academy of Marketing Science
8
Service business
8
The TQM Magazine
8
International journal of quality & reliability management
7
Management Research Review
7
The journal of services marketing
7
Australasian marketing journal
6
Cogent Business & Management
6
Cogent business & management
6
Industrial Management & Data Systems
6
International journal of quality and service sciences
6
Journal of Fashion Marketing and Management: An International Journal
6
Journal of Islamic marketing
6
Journal of financial services marketing
6
Journal of service management
6
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ECONIS (ZBW)
12
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1
Transitioning loyalty programs : a commentary on "the relationship between customer loyalty and customer satisfaction"
Bowen, John T.
;
Chen McCain, Shiang-Lih
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 415-430
Persistent link: https://www.econbiz.de/10011308462
Saved in:
2
Customer loyalty : a review and future directions with a special focus on the hospitality industry
Kandampully, Jay
;
Zhang, Tingting Christina
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 379-414
Persistent link: https://www.econbiz.de/10011308466
Saved in:
3
Do perceived CSR initiatives enhance customer preference and loyalty in casinos?
Liu, Matthew Tingchi
;
Wong, IpKin Anthony
;
Chu, Rongwei
; …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1024-1045
Persistent link: https://www.econbiz.de/10010426100
Saved in:
4
Customer loyalty : exploring its antecedents from a green marketing perspective
Martínez, Patricia
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 896-917
Persistent link: https://www.econbiz.de/10011408130
Saved in:
5
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
Saved in:
6
The effects of image and price fairness : a consideration of delight and loyalty in the waterpark industry
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Merkebu, Jerusalem
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1895-1914
Persistent link: https://www.econbiz.de/10011624189
Saved in:
7
Back to the future : progress and trends in hotel loyalty marketing
Tanford, Sarah
;
Shoemaker, Stowe
;
Dinca, Alexandra
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1937-1967
Persistent link: https://www.econbiz.de/10011624195
Saved in:
8
Multiple reference effects on restaurant evaluations : a cross-cultural study
Kim, Soyeon
;
Chung, Jae-eun
;
Suh, Yong Gu
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1441-1466
Persistent link: https://www.econbiz.de/10011596227
Saved in:
9
Consequences of cruise line involvement : a comparison of first-time and repeat passengers
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Han, Heesup
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1658-1683
Persistent link: https://www.econbiz.de/10011732274
Saved in:
10
Integrating service quality as a second-order factor in a customer satisfaction and loyalty model
Nunkoo, Robin
;
Teeroovengadum, Viraiyan
;
Thomas, Peta
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 2978-3005
Persistent link: https://www.econbiz.de/10011804902
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