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~isPartOf:"International journal of contemporary hospitality management"
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Modelling customer satisfactio...
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Consumer behaviour
261
Konsumentenverhalten
261
Customer satisfaction
140
Kundenzufriedenheit
140
Dienstleistungsqualität
121
Service quality
121
Beziehungsmarketing
120
Relationship marketing
120
Hotel industry
115
Hotellerie
115
Gastronomie
88
Restaurant industry
88
Viral marketing
37
Virales Marketing
37
Brand management
36
Markenführung
36
Holiday behaviour
33
Urlaubsverhalten
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Internet marketing
32
Online-Marketing
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Gastgewerbe
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Hospitality industry
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Emotion
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Coronavirus
27
Social Web
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Social web
27
Brand image
24
Markenimage
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Tourism
24
China
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Tourism industry
23
Tourismuswirtschaft
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Tourismus
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Confidence
20
Online retailing
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Online-Handel
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Vertrauen
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Beschwerdemanagement
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Complaint management
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Arbeitszufriedenheit
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Han, Heesup
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Jang, Soocheong
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Jeong, Miyoung
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Bilgihan, Anil
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Fong, Lawrence Hoc Nang
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Law, Chun Hung Roberts
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Wong, IpKin Anthony
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Chua, Bee-Lia
4
Hwang, Jinsoo
4
Kim, Seongseop
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Mattila, Anna S.
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Oh, Haemoon
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Sparks, Beverley
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Bai, Billy
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Cai, Ruiying
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Cobanoglu, Cihan
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Denizci Guillet, Basak
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DiPietro, Robin B.
3
Guchait, Priyanko
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Gursoy, Dogan
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Huang, Songshan
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Hwang, Johye
3
Hyun, Sunghyup Sean
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Kim, Heewon
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Kim, Woo Gon
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Li, Yaoqi
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Mao, Zhenxing
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Nicolau, Juan Luis
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Parsa, H. G.
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Suh, Eunju
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Tanford, Sarah
3
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International journal of contemporary hospitality management
Journal of business research : JBR
2,393
Journal of retailing and consumer services
2,113
International journal of hospitality management
1,005
International journal of consumer studies
778
Psychology & marketing
713
SpringerLink / Bücher
674
NBER working paper series
607
Journal of consumer research : JCR ; an interdisciplinary bimonthly
591
European Journal of Marketing
582
Industrial marketing management : the international journal for industrial and high-tech firms
508
Working paper / National Bureau of Economic Research, Inc.
503
Telecommunications policy : the international journal of digital economy, data sciences and new media
489
Journal of Consumer Marketing
462
Tourism management : research, policies, practice
457
Asia Pacific journal of marketing and logistics
455
NBER Working Paper
450
Journal of travel and tourism marketing
429
The journal of services marketing
414
The service industries journal
412
European journal of marketing : EJM
410
Journal of the Academy of Marketing Science
407
The journal of product & brand management
407
Journal of Services Marketing
403
Journal of marketing research : JMR
397
Journal of marketing
390
Management science : journal of the Institute for Operations Research and the Management Sciences
386
Journal of marketing management : MM
385
The journal of brand management : an international journal
384
Journal of retailing
382
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
357
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
351
Cogent business & management
348
Marketing intelligence & planning
335
International Journal of Retail & Distribution Management
332
Journal of hospitality marketing & management
331
Journal of international consumer marketing
330
Marketing letters : a journal of research in marketing
330
Technological forecasting & social change : an international journal
325
Journal of strategic marketing
320
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ECONIS (ZBW)
358
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1
Transitioning loyalty programs : a commentary on "the relationship between customer loyalty and customer satisfaction"
Bowen, John T.
;
Chen McCain, Shiang-Lih
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 415-430
Persistent link: https://www.econbiz.de/10011308462
Saved in:
2
Customer loyalty : a review and future directions with a special focus on the hospitality industry
Kandampully, Jay
;
Zhang, Tingting Christina
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 379-414
Persistent link: https://www.econbiz.de/10011308466
Saved in:
3
Do perceived CSR initiatives enhance customer preference and loyalty in casinos?
Liu, Matthew Tingchi
;
Wong, IpKin Anthony
;
Chu, Rongwei
; …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1024-1045
Persistent link: https://www.econbiz.de/10010426100
Saved in:
4
Customer loyalty : exploring its antecedents from a green marketing perspective
Martínez, Patricia
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 896-917
Persistent link: https://www.econbiz.de/10011408130
Saved in:
5
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
Saved in:
6
The effects of image and price fairness : a consideration of delight and loyalty in the waterpark industry
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Merkebu, Jerusalem
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1895-1914
Persistent link: https://www.econbiz.de/10011624189
Saved in:
7
Back to the future : progress and trends in hotel loyalty marketing
Tanford, Sarah
;
Shoemaker, Stowe
;
Dinca, Alexandra
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1937-1967
Persistent link: https://www.econbiz.de/10011624195
Saved in:
8
Multiple reference effects on restaurant evaluations : a cross-cultural study
Kim, Soyeon
;
Chung, Jae-eun
;
Suh, Yong Gu
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1441-1466
Persistent link: https://www.econbiz.de/10011596227
Saved in:
9
Consequences of cruise line involvement : a comparison of first-time and repeat passengers
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Han, Heesup
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1658-1683
Persistent link: https://www.econbiz.de/10011732274
Saved in:
10
Integrating service quality as a second-order factor in a customer satisfaction and loyalty model
Nunkoo, Robin
;
Teeroovengadum, Viraiyan
;
Thomas, Peta
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 2978-3005
Persistent link: https://www.econbiz.de/10011804902
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