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Do psychological captial and work engagement foster frontline employees satisfaction? : a study in the hotel industry

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Satisfaction, value and intention to return in hotels

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The role of extraversion and agreeableness traits on Gen Y's attitudes and willingness to pay for green hotels

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The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload

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Desired privacy and the impact of crowding on customer emotions and approach-avoidance responses : waiting in a virtual reality restaurant

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Customer responses to integrity issues for travel services in China : a content analysis based on online complaints

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Investigating the key factors affecting behavioral intentions : evidence from a full-service restaurant setting

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Understanding culture on the effectiveness of restaurant servers' check-back style

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Role of affective forecasting in customers' hotel service experiences

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