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How to make your Facebook posts attractive : a case study of a leading budget hotel brand fan page

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Generation Y's positive and negative eWOM : use of social media and mobile technology

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Females' customer engagement with eco-friendly restaurants in Instagram : the role of past visits

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Restaurant brand pages on Facebook : do active member participation and monetary sales promotions matter?

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Understanding the world heritage sites' brand diffusion and formation via social media : a mixed-method study

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The effectiveness of embedded social media on hotel websites and the importance of social interactions and return on engagement

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The stress of anonymous online reviews: a conceptual model and research agenda

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Linking positive psychological capital with customer value co-creation

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Effects of managerial response on consumer eWOM and hotel performance : evidence from TripAdvisor

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New insights into hotel customer's revisiting intentions, based on big data

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