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~isPartOf:"International journal of hospitality management"
~isPartOf:"Questioni di economia e finanza"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Italien
460
Italy
460
Service quality
425
Dienstleistungsqualität
424
Customer satisfaction
221
Consumer behaviour
210
Konsumentenverhalten
210
Hotel industry
147
Hotellerie
147
Beziehungsmarketing
126
Relationship marketing
126
Gastronomie
113
Restaurant industry
113
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60
Krankenhaus
60
Customer service
59
Kundenservice
59
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55
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48
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48
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46
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36
Work behaviour
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Arbeitszufriedenheit
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Job satisfaction
35
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34
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Coronavirus
33
Satisfaction
31
Tourism employees
30
Tourismusberufe
30
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Robot
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Roboter
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Han, Heesup
9
Guchait, Priyanko
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Wong, IpKin Anthony
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Jang, Soocheong
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Mattila, Anna S.
5
Prentice, Catherine
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Altinay, Levent
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Bai, Billy
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Bilgihan, Anil
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Kim, Seongseop
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Law, Chun Hung Roberts
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Lee, Jin-soon
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Lynn, Michael
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Qu, Hailin
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Torres, Edwin N.
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Wang, Xingyu
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Xu, Xun
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Zhang, Tingting
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Ali, Faizan
2
Alrawadieh, Zaid
2
Arboleda, Ana M.
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Brewster, Zachary W.
2
Bulchand-Gidumal, Jacques
2
Cheng, Bao
2
Choi, Hyeyoon
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Choi, Youngjoon
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Chua, Bee-Lia
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Ha, Jooyeon
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He, Zeya
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Huey Chern Boo
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International journal of hospitality management
Questioni di economia e finanza
Journal of retailing and consumer services
215
Journal of business research : JBR
143
The journal of services marketing
129
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
101
Journal of hospitality marketing & management
97
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
83
Services marketing quarterly
78
Journal of air transport management
65
The TQM journal : the international review of organizational improvement
64
Tourism management : research, policies, practice
64
Service business
61
International journal of quality and service sciences
57
Cogent business & management
55
International journal of services and operations management
55
Journal of service research : JSR
53
Total quality management & business excellence
52
International journal of quality & reliability management
50
International journal of productivity and quality management : IJPQM
49
Journal of service management
46
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Managing service quality : MSQ ; an international journal
41
International journal of services and operations management : IJSOM
38
The international journal of bank marketing : IJBM
37
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
International journal of business information systems : IJBIS
25
Journal of service theory and practice : JSTP
25
Psychology & marketing
25
Tourism management perspectives : TMP
25
Journal of hospitality and tourism insights
24
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ECONIS (ZBW)
221
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1
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
2
Determinants of dining satisfaction and post-dining behavioral intentions
Ladhari, Riadh
;
Brun, Isabelle
;
Morales Alvarez, Miguel
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 563-573
Persistent link: https://www.econbiz.de/10003860311
Saved in:
3
Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik
;
Lee, Jin-soon
;
Lee, Choong-Ki
- In:
International journal of hospitality management
29
(
2010
)
2
,
pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
Saved in:
4
Effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitude : a gender-difference approach
Kwun, David Joon-wuk
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 252-261
Persistent link: https://www.econbiz.de/10008907670
Saved in:
5
Customer perceived control and the moderating effect of restaurant type on evaluations of restaurant employee performance
Noone, Breffni M.
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 23-29
Persistent link: https://www.econbiz.de/10003666314
Saved in:
6
Does bureaucracy kill individual initiative? : the impact of structure on organizational citizenship behavior in the hospitality industry
Raub, Steffen
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 179-186
Persistent link: https://www.econbiz.de/10003687382
Saved in:
7
Customer value in the hotel industry : what managers believe they deliver and what customer experience
Nasution, Hanny N.
;
Mavondo, Felix T.
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 204-213
Persistent link: https://www.econbiz.de/10003687387
Saved in:
8
Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
Saved in:
9
Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants
Wu, Cedric Hsi-jui
;
Liang, Rong-da
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 586-593
Persistent link: https://www.econbiz.de/10003875816
Saved in:
10
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
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