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~isPartOf:"International journal of hospitality management"
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Dienstleistungsqualität
435
Service quality
435
Consumer behaviour
306
Konsumentenverhalten
306
Beziehungsmarketing
300
Relationship marketing
300
Customer satisfaction
280
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Han, Heesup
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Back, Ki-Joon
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Madera, Juan M.
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Miao, Li
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Pizam, Abraham
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International journal of hospitality management
Journal of business research : JBR
822
Journal of retailing and consumer services
747
SpringerLink / Bücher
491
Industrial marketing management : the international journal for industrial and high-tech firms
447
The service industries journal
405
The journal of services marketing
338
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
258
Working paper / National Bureau of Economic Research, Inc.
251
NBER working paper series
246
International journal of contemporary hospitality management
236
The journal of business & industrial marketing
233
NBER Working Paper
219
Journal of the Academy of Marketing Science
210
Tourism management : research, policies, practice
208
Journal of hospitality marketing & management
201
Journal of travel and tourism marketing
198
Journal of strategic marketing
194
Services marketing quarterly
185
Auditing : a journal of practice & theory
182
Cogent business & management
177
Journal of service research : JSR
173
The journal of economic methodology
171
Journal of service management
170
International journal of electronic customer relationship management : IJECRM
158
Journal of air transport management
150
Asia Pacific journal of marketing and logistics
149
Service business
145
The TQM journal : the international review of organizational improvement
143
Journal of marketing
140
Gabler Edition Wissenschaft
136
Journal of retailing
136
International journal of quality and service sciences
135
Marketing intelligence & planning
131
Psychology & marketing
129
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
126
International journal of productivity and quality management : IJPQM
125
International journal of services and operations management
123
International journal of quality & reliability management
120
The international journal of bank marketing : IJBM
118
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ECONIS (ZBW)
607
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1
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607
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1
Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik
;
Lee, Jin-soon
;
Lee, Choong-Ki
- In:
International journal of hospitality management
29
(
2010
)
2
,
pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
Saved in:
2
Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
Saved in:
3
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
4
Airline employee's service behavior toward different nationalities
Kim, Yu Kyoung
;
Lee, Hyung Ryong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 454-465
Persistent link: https://www.econbiz.de/10003855833
Saved in:
5
Improving service management in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Saved in:
6
Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu
;
Ye, Haobin
;
Bai, Billy
;
Wang, Wei Heng
- In:
International journal of hospitality management
46
(
2015
),
pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
Saved in:
7
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
8
The cross-impact of network externalities on relationship quality in exhibition sector
Lai, Ivan K. W.
- In:
International journal of hospitality management
48
(
2015
),
pp. 52-67
Persistent link: https://www.econbiz.de/10011341601
Saved in:
9
Exploring customer equity and the role of service experience in the casino service encounter
Wong, IpKin Anthony
- In:
International journal of hospitality management
32
(
2013
),
pp. 91-101
Persistent link: https://www.econbiz.de/10009717665
Saved in:
10
Multi-dimensions of patrons' emotional experiences in upscale restaurants and their role in loyalty formation : emotion scale improvement
Han, Heesup
;
Jeong, Chul
- In:
International journal of hospitality management
32
(
2013
),
pp. 59-70
Persistent link: https://www.econbiz.de/10009717672
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