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The relationships between CRM, RQ, and CLV based on different hotel preferences
Wu, Shwu-ing; Li, Pei-chi - In: International journal of hospitality management 30 (2011) 2, pp. 262-271
Persistent link: https://www.econbiz.de/10008907651
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Exploring the underlying factors of customer value in restaurants : a machine learning approach
Kwon, Wooseok; Lee, Minwoo; Back, Ki-Joon - In: International journal of hospitality management 91 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012389076
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Customer accounting and marketing performance measures in the hotel industry : evidence from Australia
McManus, Lisa - In: International journal of hospitality management 33 (2013), pp. 140-152
Persistent link: https://www.econbiz.de/10009746466
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Creating a model of customer equity for chain restaurant brand formation
Hyun, Sunghyup Sean - In: International journal of hospitality management 28 (2009) 4, pp. 529-539
Persistent link: https://www.econbiz.de/10003875721
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Value dimensions in consumers' experience : combining the intra- and inter-variable approaches in the hospitality sector
Gallarza, Martina G.; Arteaga, Francisco; Del Chiappa, … - In: International journal of hospitality management 47 (2015), pp. 140-150
Persistent link: https://www.econbiz.de/10011312536
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Antecedents of loyalty toward rural hospitality enterprises : the moderating effect of the customer's previous experience
Peña, Ana Isabel Polo; Jamilena, Dolores María Frías; … - In: International journal of hospitality management 34 (2013), pp. 127-137
Persistent link: https://www.econbiz.de/10009766722
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Exploring customer equity and the role of service experience in the casino service encounter
Wong, IpKin Anthony - In: International journal of hospitality management 32 (2013), pp. 91-101
Persistent link: https://www.econbiz.de/10009717665
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Linking servicescape and customer engagement : an investigation in the hotel context
Li, Shuhao - In: International journal of hospitality management 94 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012495109
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Brand experiential value for creating integrated resort customers' co-creation behavior
Ahn, Jiseon; Lee, Choong-Ki; Back, Ki-Joon; Schmitt, Achim - In: International journal of hospitality management 81 (2019), pp. 104-112
Persistent link: https://www.econbiz.de/10012128325
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Customer value in Quick-Service Restaurants : a cross-cultural study
Gallarza-Granizo, Martina G.; Ruiz-Molina, María-Eugenia; … - In: International journal of hospitality management 85 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241407