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~isPartOf:"International journal of hospitality management"
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Monitoring Customer Satisfacti...
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Service quality
403
Dienstleistungsqualität
402
Customer satisfaction
355
Kundenzufriedenheit
355
Consumer behaviour
261
Konsumentenverhalten
261
Hotel industry
184
Hotellerie
184
Beziehungsmarketing
168
Relationship marketing
168
Gastronomie
139
Restaurant industry
139
Emotion
70
Hospital
61
Krankenhaus
61
Customer service
58
Kundenservice
58
Satisfaction
56
Arbeitszufriedenheit
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Job satisfaction
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Hospitality industry
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Gastgewerbe
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Beschwerdemanagement
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Complaint management
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USA
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Tourism employees
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Tourismusberufe
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Arbeitsverhalten
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Work behaviour
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Viral marketing
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Virales Marketing
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Brand management
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Markenführung
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Hospitality
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Brand image
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Markenimage
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Roboter
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Han, Heesup
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Jang, Soocheong
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Mattila, Anna S.
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Guchait, Priyanko
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Law, Chun Hung Roberts
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Line, Nathaniel D.
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Hyun, Sunghyup Sean
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Kim, Woo Gon
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Wong, IpKin Anthony
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7
Lu, Lu
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Qu, Hailin
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Gursoy, Dogan
6
Madera, Juan M.
6
So, Kevin Kam Fung
6
Sparks, Beverley
6
Zhang, Tingting
6
Back, Ki-Joon
5
Hwang, Jinsoo
5
Kim, Wansoo
5
Lee, Jin-soon
5
Lee, Lindsey
5
Pizam, Abraham
5
Prentice, Catherine
5
Ryu, Kisang
5
Wei, Wei
5
Xu, Xun
5
Bai, Billy
4
Brewster, Zachary W.
4
Ha, Jooyeon
4
Kim, Seongseop
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King, Ceridwyn
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Lee, Sanghyeop
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Lynn, Michael
4
Miao, Li
4
Ok, Chihyung
4
Torres, Edwin N.
4
Wang, Xingyu
4
Wu, Luorong
4
Yu, Jongsik
4
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International journal of hospitality management
PharmacoEconomics
1,438
Disease Management and Health Outcomes
608
Journal of retailing and consumer services
554
Journal of business research : JBR
429
The service industries journal
369
Journal of Services Marketing
283
The journal of services marketing
275
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
267
Applied Health Economics and Health Policy
252
Tourism management : research, policies, practice
243
International journal of contemporary hospitality management
217
Journal of travel and tourism marketing
214
Journal of hospitality marketing & management
199
Working paper / National Bureau of Economic Research, Inc.
190
NBER working paper series
189
Auditing : a journal of practice & theory
177
NBER Working Paper
173
Journal of air transport management
166
Services marketing quarterly
165
Cogent business & management
154
The TQM journal : the international review of organizational improvement
153
International Journal of Bank Marketing
149
European Journal of Marketing
144
Journal of service research : JSR
139
International journal of productivity and quality management : IJPQM
137
Service business
134
HSE Working papers
133
International Journal of Contemporary Hospitality Management
130
Others
128
International journal of quality & reliability management
125
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
121
International journal of quality and service sciences
120
Journal of service management
119
The Patient: Patient-Centered Outcomes Research
119
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
117
SpringerLink / Bücher
116
International journal of services and operations management
115
International Journal of Quality & Reliability Management
114
Mathematica Policy Research Reports
114
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ECONIS (ZBW)
557
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1
Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh
;
Tukamushaba, Eddy Kurobuza
- In:
International journal of hospitality management
45
(
2015
),
pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
Saved in:
2
Influencing factors on restaurant customers' revisit intention : the roles of emotions and switching barriers
Han, Heesup
;
Back, Ki-joon
;
Barrett, Betsy
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 563-572
Persistent link: https://www.econbiz.de/10003875799
Saved in:
3
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
4
Determinants of dining satisfaction and post-dining behavioral intentions
Ladhari, Riadh
;
Brun, Isabelle
;
Morales Alvarez, Miguel
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 563-573
Persistent link: https://www.econbiz.de/10003860311
Saved in:
5
Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik
;
Lee, Jin-soon
;
Lee, Choong-Ki
- In:
International journal of hospitality management
29
(
2010
)
2
,
pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
Saved in:
6
Effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitude : a gender-difference approach
Kwun, David Joon-wuk
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 252-261
Persistent link: https://www.econbiz.de/10008907670
Saved in:
7
Customer perceived control and the moderating effect of restaurant type on evaluations of restaurant employee performance
Noone, Breffni M.
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 23-29
Persistent link: https://www.econbiz.de/10003666314
Saved in:
8
Does bureaucracy kill individual initiative? : the impact of structure on organizational citizenship behavior in the hospitality industry
Raub, Steffen
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 179-186
Persistent link: https://www.econbiz.de/10003687382
Saved in:
9
Customer value in the hotel industry : what managers believe they deliver and what customer experience
Nasution, Hanny N.
;
Mavondo, Felix T.
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 204-213
Persistent link: https://www.econbiz.de/10003687387
Saved in:
10
Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
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