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~isPartOf:"International journal of productivity and quality management : IJPQM"
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International journal of productivity and quality management : IJPQM
Journal of business research : JBR
814
Journal of retailing and consumer services
740
International journal of hospitality management
578
SpringerLink / Bücher
495
Industrial marketing management : the international journal for industrial and high-tech firms
472
International journal of production research
448
The service industries journal
417
Business process management journal
354
The journal of services marketing
341
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
297
International journal of contemporary hospitality management
245
Tourism management : research, policies, practice
226
The journal of business & industrial marketing
215
Journal of travel and tourism marketing
213
Journal of hospitality marketing & management
207
International journal of production economics
202
Working paper / National Bureau of Economic Research, Inc.
195
Journal of the Academy of Marketing Science
194
Journal of strategic marketing
192
NBER working paper series
190
The TQM journal : the international review of organizational improvement
187
Services marketing quarterly
184
Auditing : a journal of practice & theory
179
Cogent business & management
178
Journal of service research : JSR
176
European journal of operational research : EJOR
172
NBER Working Paper
170
International journal of electronic customer relationship management : IJECRM
167
Journal of service management
163
International journal of quality & reliability management
158
International journal of services and operations management
158
Gabler Edition Wissenschaft
156
International journal of business information systems : IJBIS
155
Journal of air transport management
155
Service business
154
Asia Pacific journal of marketing and logistics
151
Journal of marketing
140
International journal of quality and service sciences
136
Journal of retailing
130
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ECONIS (ZBW)
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1
Improving service quality through managing customer contact : case of airlines
Hwang, Su-Young
;
Choung, Eun-Mi
;
Boo, Je-Man
;
Kim, …
- In:
International journal of productivity and quality …
15
(
2015
)
2
,
pp. 203-214
Persistent link: https://www.econbiz.de/10011376522
Saved in:
2
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
Saved in:
3
Ranking of critical success factors for online retailing by TOPSIS approach
Singh, Shaina
;
Singh, Rajesh K.
;
Seth, Nitin
- In:
International journal of productivity and quality …
21
(
2017
)
3
,
pp. 359-374
Persistent link: https://www.econbiz.de/10011751226
Saved in:
4
Identifying and analysing components of customer relationship management influencing customer-oriented behaviour of employees : the case of Bank Mellat branches of Khouzestan Provi...
Aghdaie, Fathollah Amiri
;
Sasani, Bahman
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 363-377
Persistent link: https://www.econbiz.de/10011861164
Saved in:
5
Banking service quality provided by commercial banks and customer satisfaction : a structural equation modelling approaches
Main, Naser Alolayyan
;
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of productivity and quality …
24
(
2018
)
4
,
pp. 543-565
Persistent link: https://www.econbiz.de/10011924288
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6
Determining optimum customer participation level in services: perceptual biases and congruence
Ozkul, Ahmet Semih
;
Damali, Uzay
;
Nandialath, Anup Menon
; …
- In:
International journal of productivity and quality …
30
(
2020
)
3
,
pp. 323-342
Persistent link: https://www.econbiz.de/10012256629
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7
Service quality dimensions and repurchase intentions in online shopper : an Indian experience
Atulkar, Sunil
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 180-197
Persistent link: https://www.econbiz.de/10012595605
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8
The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
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9
Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach
Adil, Mohd
;
Nasir, Mohd
;
Kumar, Mukesh
- In:
International journal of productivity and quality …
34
(
2021
)
4
,
pp. 561-580
Persistent link: https://www.econbiz.de/10013093171
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10
Continuous improvement practice and the stages of service operations competitiveness : a hospital case study
Teixeira, André L.
;
Alliprandini, Dário H.
;
Aparecida …
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 20-35
Persistent link: https://www.econbiz.de/10013448922
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