Narrow search
Showing 1 - 10 of 52
Cover Image
Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship i...
Natarajan, Thamaraiselvan; Raghavan, Deepak Ramanan Veera - In: International journal of quality and service sciences 15 (2023) 3/4, pp. 273-290
Persistent link: https://www.econbiz.de/10014432485
Cover Image
Expected service quality of utility stores in Pakistan : qualitative investigation of older and younger generational cohorts
Kashif, Muhammad; Rehman, Mohsin Abdul - In: International journal of quality and service sciences 6 (2014) 4, pp. 309-325
Persistent link: https://www.econbiz.de/10010469095
Cover Image
An investigation of service quality assessments across retail formats
Amorim, Marlene; Saghezchi, Fatemeh Bashashi - In: International journal of quality and service sciences 6 (2014) 2/3, pp. 221-236
Persistent link: https://www.econbiz.de/10010404577
Cover Image
The impact of customer education on customer participation, functional service quality and trust in restaurant services
Yin, Cheng-yue; Yang, Xue - In: International journal of services, economics and management 1 (2007/09) 3, pp. 233-249
Persistent link: https://www.econbiz.de/10003837086
Cover Image
A simplified lean method to capture customer voice
Teehan, Robert; Tucker, Walter - In: International journal of quality and service sciences 2 (2010) 2, pp. 175-188
Persistent link: https://www.econbiz.de/10003996738
Cover Image
The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute; Edvardsson, Bo - In: International journal of quality and service sciences 4 (2012) 2, pp. 104-119
Persistent link: https://www.econbiz.de/10009573208
Cover Image
From service quality to experience : and back again?
Sundbo, Jon - In: International journal of quality and service sciences 7 (2015) 1, pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
Cover Image
Service quality, image and loyalty towards Malaysian hotels
Cham Tat Huei; Easvaralingam, Yalini - In: International journal of services, economics and management 4 (2012) 3, pp. 267-281
Persistent link: https://www.econbiz.de/10009734557
Cover Image
Customer-service firm attachment : what it is and what causes it?
Moussa, Salim; Touzani, Mourad - In: International journal of quality and service sciences 5 (2013) 3, pp. 337-359
Persistent link: https://www.econbiz.de/10010127399
Cover Image
The impact of customer knowledge and customer relationship management on service quality
Tseng, Shu-mei; Wu, Pin-hong - In: International journal of quality and service sciences 6 (2014) 1, pp. 77-96
Persistent link: https://www.econbiz.de/10010351476