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~isPartOf:"International journal of quality and service sciences"
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Einfluss der internen Qualität...
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Dienstleistungsqualität
111
Service quality
111
Customer satisfaction
64
Kundenzufriedenheit
64
Quality management
35
Qualitätsmanagement
34
Consumer behaviour
32
Konsumentenverhalten
32
Beziehungsmarketing
29
Relationship marketing
29
Hochschule
12
Krankenhaus
12
Gesundheitsversorgung
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Health care
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Higher education institution
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Hospital
11
Dienstleistungssektor
10
Service industry
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Arbeitszufriedenheit
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Job satisfaction
9
Schweden
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Sweden
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Beschwerdemanagement
8
Complaint management
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Customer service
8
Kundenservice
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Product quality
8
Produktqualität
8
Students
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Studierende
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E-commerce
7
Electronic Commerce
7
Gesundheitswesen
7
Health care system
7
Performance measurement
7
Performance-Messung
7
Quality
7
Customer loyalty
6
Emotion
6
Innovation
6
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Conference paper
13
Konferenzbeitrag
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4
Fallstudie
4
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English
127
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Svensson, Göran
5
Edvardsson, Bo
4
Padin, Carmen
3
Rönnbäck, Åsa
3
Astrini, Nidya Judhi
2
Brege, Staffan
2
Cini, Daniela
2
Dadfar, Hossein
2
Dahlgaard-Park, Su Mi
2
Dean, David
2
Enquist, Bo
2
He, Zhen
2
Karlsson, Margareta
2
Longbottom, David
2
Pantouvakis, Angelos
2
Pencarelli, Tonino
2
Petzer, Daniel J.
2
Rafikul Islam
2
Rakhmawati, Tri
2
Selim Ahmed
2
Sharabi, Moshe
2
Sik, Sumaedi
2
Slåtten, Terje
2
Splendiani, Simone
2
Svari, Sander
2
Witell, Lars
2
Zhang, Min
2
Abdi, Adel
1
Abdirad, Maryam
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Aggarwal, Arun
1
Ahasanul Haque
1
Ahmad, Khaliq
1
Ahmed, Selim
1
Ahn, Jiseon
1
Akhtar, Asif
1
Al-Kilani, Mohammad Hani
1
Al-Refai, Abd Al-Aziz Hamed
1
Ali, Shujaat
1
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International journal of quality and service sciences
International journal of hospitality management
729
SpringerLink / Bücher
699
Journal of business research : JBR
596
Journal of retailing and consumer services
553
The service industries journal
426
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
311
International journal of contemporary hospitality management
295
Journal of vocational behavior
290
Discussion paper series / IZA
286
The journal of services marketing
286
Tourism management : research, policies, practice
263
Cogent business & management
244
The international journal of human resource management
244
IZA Discussion Papers
241
Working paper / National Bureau of Economic Research, Inc.
230
Journal of hospitality marketing & management
226
NBER working paper series
221
Journal of travel and tourism marketing
216
The TQM journal : the international review of organizational improvement
199
NBER Working Paper
198
International journal of productivity and quality management : IJPQM
183
Industrial marketing management : the international journal for industrial and high-tech firms
182
Auditing : a journal of practice & theory
180
Springer eBook Collection
179
Gabler Edition Wissenschaft
177
Journal of air transport management
176
Journal of business ethics : JOBE
167
Services marketing quarterly
166
Europäische Hochschulschriften / 5
162
Service business
153
Health care management review : HCM review
151
IZA Discussion Paper
147
Journal of service research : JSR
147
International journal of quality & reliability management
146
International journal of human resource management
142
International journal of project management : the journal of The International Project Management Association
137
International journal of services and operations management
130
Journal of Asian finance, economics and business : JAFEB
129
Total quality management & business excellence
128
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ECONIS (ZBW)
125
OLC EcoSci
2
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1
The effect of role stress, job satisfaction, self-efficacy and nurses’ adaptability on service quality in public hospitals of Wajo
Kadir, Abdul Rahman
;
Kamariah, Najmi
;
Saleh, Ariyanti
; …
- In:
International journal of quality and service sciences
9
(
2017
)
2
,
pp. 184-202
Persistent link: https://www.econbiz.de/10011762973
Saved in:
2
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
3
Exploring the role of leadership style on the service quality-customer satisfaction link : evidence from a B2B environment
Pantouvakis, Angelos
;
Patsiouras, Christos
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011558935
Saved in:
4
Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
5
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Al-Refai, Abd Al-Aziz Hamed
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
6
Antecedents and effects of employees' feelings of joy on employees' innovative behaviour
Slåtten, Terje
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 93-109
Persistent link: https://www.econbiz.de/10009012258
Saved in:
7
Quality of higher education : International students' satisfaction and learning experience
Lapina, Inga
;
Roga, Renãte
;
Müürsepp, Peeter
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10011623910
Saved in:
8
Service climate in knowledge-intensive, internal service settings
Jia, Ronnie
;
Reich, Blaize Horner
;
Jia, Heather H.
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 462-477
Persistent link: https://www.econbiz.de/10011641313
Saved in:
9
Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
10
The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder
;
Nikhashemi, Seyed Rajab
;
Azam, S. …
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
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