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Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene; Nguyen, Thu-Huong; Armstrong, Anona - In: International journal of quality and service sciences 14 (2022) 3, pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
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Quality of higher education : International students' satisfaction and learning experience
Lapina, Inga; Roga, Renãte; Müürsepp, Peeter - In: International journal of quality and service sciences 8 (2016) 3, pp. 263-278
Persistent link: https://www.econbiz.de/10011623910
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Service climate in knowledge-intensive, internal service settings
Jia, Ronnie; Reich, Blaize Horner; Jia, Heather H. - In: International journal of quality and service sciences 8 (2016) 4, pp. 462-477
Persistent link: https://www.econbiz.de/10011641313
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Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül; Buk, Tuba Bozaykut - In: International journal of quality and service sciences 8 (2016) 4, pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
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The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder; Nikhashemi, Seyed Rajab; Azam, S. … - In: International journal of quality and service sciences 8 (2016) 4, pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
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Building an organizational culture when delivering commercial experiences : the leaders' perspective
Eriksson, Maria; Ingelsson, Pernilla - In: International journal of quality and service sciences 8 (2016) 2, pp. 229-244
Persistent link: https://www.econbiz.de/10011587135
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From service quality to experience : and back again?
Sundbo, Jon - In: International journal of quality and service sciences 7 (2015) 1, pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
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An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India
Naik, J. Rama Krishna; Anand, Byram; Bashir, Irfan - In: International journal of quality and service sciences 7 (2015) 1, pp. 2-16
Persistent link: https://www.econbiz.de/10011300156
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The effect of role stress, job satisfaction, self-efficacy and nurses’ adaptability on service quality in public hospitals of Wajo
Kadir, Abdul Rahman; Kamariah, Najmi; Saleh, Ariyanti; … - In: International journal of quality and service sciences 9 (2017) 2, pp. 184-202
Persistent link: https://www.econbiz.de/10011762973
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Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia; Guglielmetti Mugion, Roberta; … - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 347-370
Persistent link: https://www.econbiz.de/10011772125