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Beschwerdemanagement
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Customer satisfaction
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Chebat, Jean-Charles
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Journal of business research : JBR
IZA Discussion Papers
382
Discussion paper series / IZA
262
IZA Discussion Paper
233
MPRA Paper
213
CESifo Working Paper
184
NBER Working Papers
143
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137
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119
CEPR Discussion Papers
92
Working Paper
61
International journal of hospitality management
55
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48
Journal of retailing and consumer services
43
The journal of services marketing
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Texto para Discussão
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AGDI Working Paper
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AGDI working paper
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Texto para discussão / Instituto de Pesquisa Econômica Aplicada
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Journal of hospitality marketing & management
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Journal of service research : JSR
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ZEW Discussion Papers
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The service industries journal
27
CREMA Working Paper
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CREMA Working Paper Series
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Discussion Papers in Economics
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Journal of Institutional and Theoretical Economics (JITE)
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Working Paper Series of the Max Planck Institute for Research on Collective Goods
23
International Review of Law and Economics
22
American Economic Review
21
Economics Papers from University Paris Dauphine
21
Journal of Economic Behavior & Organization
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Nota di Lavoro
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International journal of contemporary hospitality management
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ECONIS (ZBW)
72
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1
Consumer revenge behavior : a cross-cultural perspective
Zourrig, Haithem
;
Chebat, Jean-Charles
;
Toffoli, Roy
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 995-1001
Persistent link: https://www.econbiz.de/10003887612
Saved in:
2
The role of self-service technologies in restoring justice
Mattila, Anna S.
;
Cho, Wonae
;
Ro, Heejung Cheyenne
- In:
Journal of business research : JBR
64
(
2011
)
4
,
pp. 348-355
Persistent link: https://www.econbiz.de/10008859035
Saved in:
3
Anticipating a service experience
Harrison, Mary P.
;
Beatty, Sharon E.
- In:
Journal of business research : JBR
64
(
2011
)
6
,
pp. 579-585
Persistent link: https://www.econbiz.de/10008988787
Saved in:
4
Analyzing online customer dissatisfaction toward perishable goods
Cho, Yoon C.
- In:
Journal of business research : JBR
64
(
2011
)
11
,
pp. 1245-1250
Persistent link: https://www.econbiz.de/10009380510
Saved in:
5
Strategies to offset dissatisfactory product performance : the role of post-purchase marketing
Wang, Kai-yu
;
Liang, Minli
;
Peracchio, Laura A.
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 809-815
Persistent link: https://www.econbiz.de/10009229006
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6
Muddling through in innovation : on incremental failure in developing an engine
Rehn, Alf
;
Lindahl, Marcus
- In:
Journal of business research : JBR
65
(
2012
)
6
,
pp. 807-813
Persistent link: https://www.econbiz.de/10009552489
Saved in:
7
A Lindblomian perspective on customer complaint management policies
Hultén, Peter
- In:
Journal of business research : JBR
65
(
2012
)
6
,
pp. 788-793
Persistent link: https://www.econbiz.de/10009552500
Saved in:
8
Complaints management and bank risk profile
Gambetta, Nicolás
;
Zorio-Grima, Ana
;
García-Benau, …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1599-1601
Persistent link: https://www.econbiz.de/10011298894
Saved in:
9
Willingness-to-punish the corporate brand for corporate social irresponsibility
Sweetin, Vernon H.
;
Mathur, Lynette L.
;
Summey, John H.
; …
- In:
Journal of business research : JBR
66
(
2013
)
10
,
pp. 1822-1830
Persistent link: https://www.econbiz.de/10009772362
Saved in:
10
Consumer response to corporate irresponsible behavior : moral emotions and virtues
Grappi, Silvia
;
Romani, Simona
;
Bagozzi, Richard P.
- In:
Journal of business research : JBR
66
(
2013
)
10
,
pp. 1814-1821
Persistent link: https://www.econbiz.de/10009772365
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