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Consumer revenge behavior : a cross-cultural perspective
Zourrig, Haithem; Chebat, Jean-Charles; Toffoli, Roy - In: Journal of business research : JBR 62 (2009) 10, pp. 995-1001
Persistent link: https://www.econbiz.de/10003887612
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The role of self-service technologies in restoring justice
Mattila, Anna S.; Cho, Wonae; Ro, Heejung Cheyenne - In: Journal of business research : JBR 64 (2011) 4, pp. 348-355
Persistent link: https://www.econbiz.de/10008859035
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Anticipating a service experience
Harrison, Mary P.; Beatty, Sharon E. - In: Journal of business research : JBR 64 (2011) 6, pp. 579-585
Persistent link: https://www.econbiz.de/10008988787
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Analyzing online customer dissatisfaction toward perishable goods
Cho, Yoon C. - In: Journal of business research : JBR 64 (2011) 11, pp. 1245-1250
Persistent link: https://www.econbiz.de/10009380510
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Strategies to offset dissatisfactory product performance : the role of post-purchase marketing
Wang, Kai-yu; Liang, Minli; Peracchio, Laura A. - In: Journal of business research : JBR 64 (2011) 8, pp. 809-815
Persistent link: https://www.econbiz.de/10009229006
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Muddling through in innovation : on incremental failure in developing an engine
Rehn, Alf; Lindahl, Marcus - In: Journal of business research : JBR 65 (2012) 6, pp. 807-813
Persistent link: https://www.econbiz.de/10009552489
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A Lindblomian perspective on customer complaint management policies
Hultén, Peter - In: Journal of business research : JBR 65 (2012) 6, pp. 788-793
Persistent link: https://www.econbiz.de/10009552500
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Complaints management and bank risk profile
Gambetta, Nicolás; Zorio-Grima, Ana; García-Benau, … - In: Journal of business research : JBR 68 (2015) 7, pp. 1599-1601
Persistent link: https://www.econbiz.de/10011298894
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Willingness-to-punish the corporate brand for corporate social irresponsibility
Sweetin, Vernon H.; Mathur, Lynette L.; Summey, John H.; … - In: Journal of business research : JBR 66 (2013) 10, pp. 1822-1830
Persistent link: https://www.econbiz.de/10009772362
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Consumer response to corporate irresponsible behavior : moral emotions and virtues
Grappi, Silvia; Romani, Simona; Bagozzi, Richard P. - In: Journal of business research : JBR 66 (2013) 10, pp. 1814-1821
Persistent link: https://www.econbiz.de/10009772365