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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
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Customer Management aus Sicht...
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Beziehungsmarketing
102
Relationship marketing
100
Consumer behaviour
36
Konsumentenverhalten
36
Customer satisfaction
25
Kundenzufriedenheit
25
relationship marketing
24
Lieferantenmanagement
20
Supplier relationship management
20
Dienstleistungsqualität
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Service quality
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Confidence
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Vertrauen
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Einzelhandel
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Retail trade
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Brand management
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Markenführung
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Marketing management
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Marketingmanagement
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customer retention
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trust
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Customer value
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relationship quality
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customer relationship management
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loyalty
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of business research : JBR
681
Journal of retailing and consumer services
585
Industrial marketing management : the international journal for industrial and high-tech firms
425
International journal of hospitality management
282
SpringerLink / Bücher
265
The journal of services marketing
230
The journal of business & industrial marketing
200
The service industries journal
192
Journal of the Academy of Marketing Science
176
Journal of strategic marketing
172
International journal of electronic customer relationship management : IJECRM
149
International journal of contemporary hospitality management
126
Journal of marketing
125
Journal of service research : JSR
125
Journal of service management
119
Journal of travel and tourism marketing
119
Journal of hospitality marketing & management
116
Tourism management : research, policies, practice
113
The journal of product & brand management
111
European Journal of Marketing
110
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of Business & Industrial Marketing
106
Journal of retailing
104
Psychology & marketing
104
Cogent business & management
103
European journal of marketing : EJM
103
Gabler Edition Wissenschaft
102
Marketing intelligence & planning
99
Journal of marketing management : MM
96
Services marketing quarterly
96
Service business
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of Services Marketing
83
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
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ECONIS (ZBW)
99
USB Cologne (EcoSocSci)
4
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1
Service systems and service-dominant logic : partners or distant cousins?
Alter, Steven
- In:
Journal of relationship marketing : innovations & …
9
(
2010
)
2
,
pp. 98-115
Persistent link: https://www.econbiz.de/10003994886
Saved in:
2
Revisiting relationship marketing and customer relationship management in leading tourism and hospitality journals : research trends from 2001 to 2013
Maggon, Mohita
;
Chaudhry, Harish
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 53-77
Persistent link: https://www.econbiz.de/10011289282
Saved in:
3
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
4
A study of the impact of relationship marketing on cross-buying
Vyas, Vishal
;
Raitani, Sonika
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 79-108
Persistent link: https://www.econbiz.de/10011304647
Saved in:
5
When relationship marketing goes wrong : opportunism and consumer well-being in consumer-bank relationships
Elsharnouby, Tamer
;
Parsons, Elizabeth
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
2
,
pp. 141-63
Persistent link: https://www.econbiz.de/10009774819
Saved in:
6
The role of consumer happiness in relationship marketing
Belanche, Daniel
;
Casaló, Luis V.
;
Guinalíu, Miguel
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
2
,
pp. 79-94
Persistent link: https://www.econbiz.de/10009774828
Saved in:
7
Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
1
,
pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
Saved in:
8
Partnerships between businesses and NGOs in the field of corporate social responsibility : a model of success from the perspective of relationship marketing
Barroso-Méndez, Maria Jesús
;
Galera-Casquet, Clementina
; …
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
1
,
pp. 1-27
Persistent link: https://www.econbiz.de/10010357251
Saved in:
9
Adoption of customer relationship management in the service sector and its impact on performance
Law, Agnes K. Y.
;
Ennew, Christine T.
;
Mitussis, Darryn
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
4
,
pp. 301-330
Persistent link: https://www.econbiz.de/10010244771
Saved in:
10
Electronic networks and relationship marketing : qualitative evidence from Jordanian travel agencies
Al-Weshah, Ghazi A.
;
Alnsour, Muhammed S.
;
Al-Hyari, Khalil
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
4
,
pp. 261-279
Persistent link: https://www.econbiz.de/10010244781
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