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Relationship marketing
108
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107
Consumer behaviour
70
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Einzelhandel
47
Retail trade
47
Customer satisfaction
24
Kundenzufriedenheit
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Online-Handel
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Grewal, Dhruv
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Noble, Stephanie M.
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Verhoef, Peter C.
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Blut, Markus
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Evanschitzky, Heiner
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Lemon, Katherine N.
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Journal of retailing
Journal of business research : JBR
659
Journal of retailing and consumer services
589
Economics Papers from University Paris Dauphine
573
Industrial marketing management : the international journal for industrial and high-tech firms
410
International journal of hospitality management
300
SpringerLink / Bücher
259
MPRA Paper
255
The journal of services marketing
225
The journal of business & industrial marketing
215
The service industries journal
189
ERIM Report Series Research in Management
182
Journal of strategic marketing
175
Journal of the Academy of Marketing Science
172
International journal of electronic customer relationship management : IJECRM
144
Annals of Faculty of Economics
133
Ovidius University Annals, Economic Sciences Series
129
Journal of marketing
126
International journal of contemporary hospitality management
121
Journal of travel and tourism marketing
119
Cogent business & management
118
Tourism management : research, policies, practice
118
Journal of hospitality marketing & management
117
Journal of service research : JSR
117
IZA Discussion Papers
113
Journal of service management
111
European Journal of Marketing
110
The journal of product & brand management
110
Journal of Business & Industrial Marketing
108
Asia Pacific journal of marketing and logistics
107
Marketing intelligence & planning
107
The journal of brand management : an international journal
107
Open Access publications from Université Paris-Dauphine
104
Psychology & marketing
104
Gabler Edition Wissenschaft
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Amfiteatru Economic Journal
98
European journal of marketing : EJM
98
Services marketing quarterly
94
The international journal of bank marketing : IJBM
86
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ECONIS (ZBW)
109
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1
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109
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1
Expertise makes perfect : how the variance of a reviewer's historical ratings influences the persuasiveness of online reviews
Wu, Xiaoyue
;
Jin, Liyin
;
Xu, Qian
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 238-250
Persistent link: https://www.econbiz.de/10012648995
Saved in:
2
Cross-buying in retailing: drivers and consequences
Kumar, V.
;
George, Morris
;
Pancras, Joseph
- In:
Journal of retailing
84
(
2008
)
1
,
pp. 15-27
Persistent link: https://www.econbiz.de/10003732227
Saved in:
3
Global media, local metaphor: television shopping and marketing-as-relationship in America, Japan, and Taiwan
Warden, Clyde A.
;
Huang, Stephen Chi-Tsun
;
Liu, Tsung-Chi
; …
- In:
Journal of retailing
84
(
2008
)
1
,
pp. 119-129
Persistent link: https://www.econbiz.de/10003732255
Saved in:
4
Strategies to offset performance failures : the role of brand equity
Brady, Michael K.
;
Cronin, J. J.
;
Fox, Gavin L.
;
Roehm, …
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 151-164
Persistent link: https://www.econbiz.de/10003744296
Saved in:
5
Customer complaining : the role of tie strenght and information control
Mittal, Vikas
;
Huppertz, John W.
;
Khare, Adwait
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 195-204
Persistent link: https://www.econbiz.de/10003744326
Saved in:
6
Customer experience management in retailing : an organizing framework
Grewal, Dhruv
;
Levy, Michael
;
Kumar, V.
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10003834467
Saved in:
7
Customer experience creation : determinants, dynamics and management strategies
Verhoef, Peter C.
;
Lemon, Katherine N.
;
Parasuraman, A.
; …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 31-41
Persistent link: https://www.econbiz.de/10003834491
Saved in:
8
Communication and promotion decisions in retailing : a review and directions for future research
Ailawadi, Kusum L.
;
Beauchamp, J. P.
;
Donthu, Naveen
; …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 42-55
Persistent link: https://www.econbiz.de/10003834497
Saved in:
9
Retailer pricing and competitive effects
Kopalle, Praveen K.
;
Biswas, Dipayan
;
Chintagunta, …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 56-70
Persistent link: https://www.econbiz.de/10003834502
Saved in:
10
Special issue: Enhancing the retail customer experience
Grewal, Dhruv
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003835788
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