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An investigation of consumer subjective knowledge in frontline interactions
Hochstein, Bryan; Bolander, Willy; Christenson, Brett; … - In: Journal of retailing 97 (2021) 3, pp. 336-346
Persistent link: https://www.econbiz.de/10013256044
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Customer experience creation : determinants, dynamics and management strategies
Verhoef, Peter C.; Lemon, Katherine N.; Parasuraman, A.; … - In: Journal of retailing 85 (2009) 1, pp. 31-41
Persistent link: https://www.econbiz.de/10003834491
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Communication and promotion decisions in retailing : a review and directions for future research
Ailawadi, Kusum L.; Beauchamp, J. P.; Donthu, Naveen; … - In: Journal of retailing 85 (2009) 1, pp. 42-55
Persistent link: https://www.econbiz.de/10003834497
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Special issue: Enhancing the retail customer experience
Grewal, Dhruv (contributor) - 2009
Persistent link: https://www.econbiz.de/10003835788
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Dysfunctional customer behavior severity : an empirical examination
Daunt, Kate L.; Harris, Lloyd C. - In: Journal of retailing 85 (2009) 3, pp. 321-335
Persistent link: https://www.econbiz.de/10003892365
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Special issue: Consumer behavior and retailing
Bearden, William O. (contributor) - 2009
Persistent link: https://www.econbiz.de/10003892401
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The role of customer factors in multiple store patronage: a cost-benefit approach
Baltas, George; Argouslidis, Paraskevas C.; Skarmeas, … - In: Journal of retailing 86 (2010) 1, pp. 37-50
Persistent link: https://www.econbiz.de/10003969343
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Cause-relating marketing : the effects of purchase quantity and firm donation amount on consumer inferences and participation intentions
Folse, Judith Anne Garretson; Niedrich, Ronald W.; … - In: Journal of retailing 86 (2010) 4, pp. 295-309
Persistent link: https://www.econbiz.de/10008808865
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Consumer brand marketing through full- and self-service channels in an emerging economy
Venkatesan, Rajmkumar; Farris, Paul W.; Guissoni, Leandro A. - In: Journal of retailing 91 (2015) 4, pp. 644-659
Persistent link: https://www.econbiz.de/10011422456
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The hare and the tortoise : do earlier adopters of online channels purchase more?
Li, Jing; Konuş, Umut; Pauwels, Koen; Langerak, Fred - In: Journal of retailing 91 (2015) 2, pp. 289-308
Persistent link: https://www.econbiz.de/10011309673