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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
421
Kundenzufriedenheit
419
Consumer behaviour
411
Konsumentenverhalten
411
Service quality
332
Dienstleistungsqualität
331
Beziehungsmarketing
304
Relationship marketing
304
Einzelhandel
116
Retail trade
116
Online retailing
87
Online-Handel
87
Satisfaction
62
Customer service
60
Kundenservice
60
E-commerce
50
Electronic Commerce
50
Brand management
42
Markenführung
42
Beschwerdemanagement
41
Complaint management
41
Viral marketing
41
Virales Marketing
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Emotion
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Brand image
36
Customer loyalty
36
Markenimage
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Confidence
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Customer experience
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Vertrauen
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Customer integration
32
Kundenintegration
32
Dienstleistungssektor
28
Loyalty
28
Mobile communications
28
Mobilkommunikation
28
Service industry
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Social Web
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Social web
28
Internet marketing
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567
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Prentice, Catherine
12
Söderlund, Magnus
12
Park, Jungkun
10
Lombart, Cindy
6
Khan, Imran
5
Louis, Didier
5
Park, Eunil
5
Paul, Justin
5
Poncin, Ingrid
5
Quach, Sara
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Borges, Adilson
4
Cambra-Fierro, Jesús
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Gong, Taeshik
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Hollebeek, Linda D.
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Hyun, Hyowon
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Karande, Kiran
4
Molinillo, Sebastian
4
Mortimer, Gary
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Seger-Guttmann, Tali
4
Alnawas, Ibrahim
3
Anaya-Sánchez, Rafael
3
Ashill, Nicholas J.
3
Bilgihan, Anil
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Chakraborty, Shibashish
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Cuny, Caroline
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Fazal-e-Hasan, Syed
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Friman, Margareta
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Harun, Ahasan
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Hong, EunPyo
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Islam, Jamid Ul
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Jebarajakirthy, Charles
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Klaus, Philipp
3
Kuppelwieser, Volker
3
Ladhari, Riadh
3
Nilashi, Mehrbakhsh
3
Samad, Sarminah
3
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Journal of retailing and consumer services
Journal of business research : JBR
579
International journal of hospitality management
563
Working paper / National Bureau of Economic Research, Inc.
435
Journal of marketing research : JMR
431
The service industries journal
383
NBER working paper series
381
NBER Working Paper
344
SpringerLink / Bücher
301
The journal of services marketing
274
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
269
Tourism management : research, policies, practice
256
Journal of marketing
244
International journal of contemporary hospitality management
219
Journal of travel and tourism marketing
218
Discussion paper series / IZA
214
Journal of hospitality marketing & management
206
IZA Discussion Papers
192
Auditing : a journal of practice & theory
181
Journal of air transport management
178
Journal of the Academy of Marketing Science
171
Services marketing quarterly
168
Management science : journal of the Institute for Operations Research and the Management Sciences
163
Cogent business & management
159
Overseas business reports : OBR
155
The TQM journal : the international review of organizational improvement
154
Europäische Hochschulschriften / 5
150
Industrial marketing management : the international journal for industrial and high-tech firms
149
International journal of productivity and quality management : IJPQM
142
Journal of retailing
142
Journal of service research : JSR
141
Discussion paper / Centre for Economic Policy Research
140
Service business
140
Jahrbuch der Absatz- und Verbrauchsforschung
134
International journal of quality & reliability management
128
Psychology & marketing
126
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
125
Journal of service management
123
International journal of quality and service sciences
121
CESifo working papers
115
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ECONIS (ZBW)
567
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567
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1
Using the Evaluative Space Grid to better capture manifest ambivalence in customer satisfaction surveys
Audrezet, Alice
;
Parguel, Béatrice
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 285-295
Persistent link: https://www.econbiz.de/10011883216
Saved in:
2
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
3
The investigation on dimensions of e-satisfaction for online shoes retailing
Endo, Seiji
;
Yang, Jun
;
Park, Jungkun
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 398-405
Persistent link: https://www.econbiz.de/10009571289
Saved in:
4
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
5
Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant
evaluation
Naderi, Iman
;
Paswan, Audhesh K.
;
Guzman, Francisco
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
Saved in:
6
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
7
The impact of perceived similarity to other customers on shopping mall satisfaction
Kwon, Hyorkjin
;
Ha, Sejin
;
Im, Hyunjoo
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 310-316
Persistent link: https://www.econbiz.de/10011434194
Saved in:
8
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
9
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
10
Comparing perceived insecurity among customers and retail staff during service encounters
Koistinen, Katri
;
Järvinen, Raija
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 80-92
Persistent link: https://www.econbiz.de/10011528539
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