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~isPartOf:"Journal of retailing and consumer services"
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Consumer behaviour
1,992
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1,991
Beziehungsmarketing
536
Relationship marketing
536
Einzelhandel
502
Retail trade
502
Customer satisfaction
427
Kundenzufriedenheit
425
Online retailing
376
Online-Handel
376
Service quality
335
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Park, Jungkun
23
Prentice, Catherine
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Septianto, Felix
17
Thaichon, Park
16
Dhir, Amandeep
15
Paul, Justin
14
Jebarajakirthy, Charles
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Lombart, Cindy
13
Söderlund, Magnus
13
Dwivedi, Yogesh Kumar
11
Kaur, Puneet
11
Klaus, Philipp
11
Mortimer, Gary
11
Pantano, Eleonora
11
Quach, Sara
11
Rana, Nripendra P.
11
Agag, Gomaa
10
Otterbring, Tobias
10
Ladhari, Riadh
9
Louis, Didier
9
Mehrotra, Ankit
9
Sands, Sean
9
Talwar, Shalini
9
Baier, Daniel
8
Borges, Adilson
8
Chebat, Jean-Charles
8
Gilboa, Shaked
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Gázquez-Abad, Juan Carlos
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Hollebeek, Linda D.
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Hyun, Hyowon
8
Khan, Imran
8
Loureiro, Sandra Maria Correia
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Abdelmoety, Ziad Hassan
7
Akram, Umair
7
Bogomolova, Svetlana
7
Chakraborty, Debarun
7
Duan, Yongrui
7
Elms, Jonathan
7
Islam, Tahir
7
Kuppelwieser, Volker
7
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International Conference on National Brand & Private Label Marketing <1., 2014, Barcelona>
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Journal of retailing and consumer services
Journal of business research : JBR
2,616
International journal of hospitality management
1,750
NBER working paper series
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Tourism management : research, policies, practice
1,018
International journal of consumer studies
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Psychology & marketing
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SpringerLink / Bücher
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Journal of travel and tourism marketing
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International journal of contemporary hospitality management
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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The service industries journal
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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European Journal of Marketing
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IMF working papers
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Journal of hospitality marketing & management
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Cogent business & management
477
Management science : journal of the Institute for Operations Research and the Management Sciences
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Asia Pacific journal of marketing and logistics
468
Discussion paper series / IZA
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Technological forecasting & social change : an international journal
443
Journal of Consumer Marketing
423
European journal of marketing : EJM
414
Discussion paper / Centre for Economic Policy Research
410
The journal of product & brand management
410
The journal of services marketing
405
Journal of business ethics : JOBE
402
Applied economics
396
Journal of Services Marketing
392
Journal of marketing research : JMR
387
Working paper
386
The journal of brand management : an international journal
383
Journal of marketing management : MM
382
Tourism management perspectives : TMP
380
CESifo working papers
379
Journal of the Academy of Marketing Science
377
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
375
Journal of retailing
375
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ECONIS (ZBW)
2,193
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1
Measuring customer aggression : Scale development and validation
Mortimer, Gary
;
Wang, Shasha
;
Osorio Andrade, María Lucila
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303231
Saved in:
2
From sustainability to customer loyalty : a case of full service hotels' guests
Chen, Rachel J. C.
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 261-265
Persistent link: https://www.econbiz.de/10010469035
Saved in:
3
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
4
Contactless but loyal customers : the roles of anxiety and sociability in the hotel service context
Li, Mingfei
;
Huang, Shanshan
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209687
Saved in:
5
Modeling customer satisfaction in online hotel booking
Ullah, Irfan
;
Rukh, Gul
;
Zhou, Jin
;
Khan, Farman Ullah
; …
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 100-104
Persistent link: https://www.econbiz.de/10012001286
Saved in:
6
Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty
El-Adly, Mohammed Ismail
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 322-332
Persistent link: https://www.econbiz.de/10012114173
Saved in:
7
Service quality in airport hotel chains through the lens of online reviewers
Moro, Sérgio
;
Lopes, Rui J.
;
Esmerado, Joaquim
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012390003
Saved in:
8
Using the Evaluative Space Grid to better capture manifest ambivalence in customer satisfaction surveys
Audrezet, Alice
;
Parguel, Béatrice
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 285-295
Persistent link: https://www.econbiz.de/10011883216
Saved in:
9
Measuring and improving customer retention at authorised automobile workshops after free services
Kumar, Anil
;
Luthra, Sunil
;
Khandelwal, Dinesh Kumar
; …
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 93-102
Persistent link: https://www.econbiz.de/10011747730
Saved in:
10
Research on the influence of after-sales service quality factors on customer satisfaction
Shokouhyar, Sajjad
;
Shokoohyar, Sina
;
Safari, Sepehr
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389985
Saved in:
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