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~isPartOf:"Journal of retailing and consumer services"
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Evaluating Customer Relationsh...
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Relationship marketing
583
Beziehungsmarketing
582
Consumer behaviour
568
Konsumentenverhalten
568
Customer satisfaction
421
Kundenzufriedenheit
419
Dienstleistungsqualität
262
Service quality
262
Einzelhandel
200
Retail trade
200
Online retailing
120
Online-Handel
120
Brand management
109
Markenführung
109
Brand image
76
Markenimage
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Social Web
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Social web
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E-commerce
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Electronic Commerce
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Confidence
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Internet marketing
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Online-Marketing
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Brand
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Customer integration
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Kundenintegration
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Virales Marketing
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Kundenservice
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Customer experience
47
Emotion
47
Customer loyalty
41
Beschwerdemanagement
37
Complaint management
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37
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Prentice, Catherine
14
Söderlund, Magnus
12
Lombart, Cindy
10
Park, Jungkun
9
Louis, Didier
7
Agag, Gomaa
6
Hollebeek, Linda D.
6
Klaus, Philipp
6
Park, Eunil
6
Rana, Nripendra P.
6
Khan, Imran
5
Kuppelwieser, Volker
5
Molinillo, Sebastian
5
Mortimer, Gary
5
Quach, Sara
5
Thaichon, Park
5
Abdelmoety, Ziad Hassan
4
Borges, Adilson
4
Cambra-Fierro, Jesús
4
Das, Gopal
4
Fazal-e-Hasan, Syed
4
Han, Xiaoyun
4
Loureiro, Sandra Maria Correia
4
Nilashi, Mehrbakhsh
4
Poncin, Ingrid
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Seger-Guttmann, Tali
4
Alalwan, Ali Abdallah
3
Algharabat, Raed
3
Alnawas, Ibrahim
3
Anaya-Sánchez, Rafael
3
Antwi, Collins Opoku
3
Arndt, Aaron D.
3
Baier, Daniel
3
Bala, Pradip Kumar
3
Benkenstein, Martin
3
Bilgihan, Anil
3
Carlson, Jamie
3
Chakraborty, Shibashish
3
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Journal of retailing and consumer services
Journal of business research : JBR
807
International journal of hospitality management
498
Industrial marketing management : the international journal for industrial and high-tech firms
441
The journal of services marketing
308
SpringerLink / Bücher
301
The service industries journal
295
Tourism management : research, policies, practice
225
Journal of travel and tourism marketing
223
International journal of contemporary hospitality management
207
The journal of business & industrial marketing
207
Journal of hospitality marketing & management
205
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
205
Journal of the Academy of Marketing Science
204
Journal of strategic marketing
199
International journal of electronic customer relationship management : IJECRM
168
Journal of service research : JSR
161
Cogent business & management
158
Asia Pacific journal of marketing and logistics
153
Journal of marketing
153
Psychology & marketing
149
Services marketing quarterly
149
Journal of service management
136
Journal of retailing
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
133
European journal of marketing : EJM
131
Service business
129
Marketing intelligence & planning
117
The international journal of bank marketing : IJBM
117
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
115
The journal of brand management : an international journal
115
The journal of product & brand management
114
Gabler Edition Wissenschaft
110
Journal of marketing management : MM
110
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
110
Journal of air transport management
103
Tourism management perspectives : TMP
103
The TQM journal : the international review of organizational improvement
99
International journal of business information systems : IJBIS
93
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
92
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ECONIS (ZBW)
748
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1
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1
Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands : the moderating role of country of salesperson
Choi, Yu Hua
;
Choo, Ho Jung
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 99-106
Persistent link: https://www.econbiz.de/10011434102
Saved in:
2
Sources of retailer personality : private brand perceptions
Lombart, Cindy
;
Louis, Didier
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 117-125
Persistent link: https://www.econbiz.de/10011434111
Saved in:
3
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
4
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
5
Comparing perceived insecurity among customers and retail staff during service encounters
Koistinen, Katri
;
Järvinen, Raija
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 80-92
Persistent link: https://www.econbiz.de/10011528539
Saved in:
6
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
7
An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context
El-Adly, Mohammed Ismail
;
Eid, Riyad
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 217-227
Persistent link: https://www.econbiz.de/10011528677
Saved in:
8
Brand loyalty among Norwegian car owners
Jørgensen, Finn
;
Mathisen, Terje Andreas
;
Pedersen, Hassa
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 256-264
Persistent link: https://www.econbiz.de/10011528702
Saved in:
9
Exploring the link between customer experience-loyalty-consumer spend
Srivasta, Mala
;
Kaul, Dimple
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 277-286
Persistent link: https://www.econbiz.de/10011528711
Saved in:
10
Effect of social support on customer satisfaction and citizenship behavior in online brand communities : the moderating role of support source
Zhu, Dong Hong
;
Sun, Hui
;
Chang, Ya Ping
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 287-293
Persistent link: https://www.econbiz.de/10011528724
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