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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
421
Kundenzufriedenheit
419
Consumer behaviour
321
Konsumentenverhalten
321
Beziehungsmarketing
259
Relationship marketing
259
Dienstleistungsqualität
217
Service quality
217
Einzelhandel
90
Retail trade
90
Online retailing
79
Online-Handel
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Satisfaction
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Customer service
48
Kundenservice
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E-commerce
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Electronic Commerce
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Viral marketing
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Virales Marketing
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Brand management
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Markenführung
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Beschwerdemanagement
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Complaint management
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Arbeitszufriedenheit
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Customer loyalty
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Job satisfaction
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Customer experience
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Internet marketing
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Online-Marketing
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Emotion
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Söderlund, Magnus
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Park, Jungkun
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Park, Eunil
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Khan, Imran
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Mortimer, Gary
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Hollebeek, Linda D.
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Hong, EunPyo
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Islam, Jamid Ul
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Karande, Kiran
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Molinillo, Sebastian
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Ngo, Liem Viet
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Nilashi, Mehrbakhsh
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Paul, Justin
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Prybutok, Victor R.
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Asante, Daniel
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Audrain-Pontevia, Anne-Françoise
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Journal of retailing and consumer services
International journal of hospitality management
568
Journal of business research : JBR
420
Journal of vocational behavior
262
Discussion paper series / IZA
248
IZA Discussion Papers
248
Games and economic behavior
231
The service industries journal
226
International journal of contemporary hospitality management
221
The international journal of human resource management
220
Tourism management : research, policies, practice
206
The journal of services marketing
204
Journal of Services Marketing
197
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
189
Journal of hospitality marketing & management
185
Cogent business & management
181
Journal of travel and tourism marketing
174
Journal of economic theory
168
SpringerLink / Bücher
162
Group decision and negotiation
158
Economics letters
152
Journal of business ethics : JOBE
152
Journal of economic behavior & organization : JEBO
146
NBER working paper series
144
Working paper / National Bureau of Economic Research, Inc.
140
International journal of human resource management
134
NBER Working Paper
120
International Journal of Contemporary Hospitality Management
118
CESifo working papers
117
European Journal of Marketing
117
Journal of Managerial Psychology
117
Journal of managerial psychology
117
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
113
Working paper
113
Discussion paper / Centre for Economic Policy Research
112
International Journal of Bank Marketing
112
Journal of business and psychology
110
Tourism management perspectives : TMP
110
IZA Discussion Paper
108
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
106
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ECONIS (ZBW)
437
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1
The happy versus unhappy service worker in the service encounter : assessing the impact on customer satisfaction
Söderlund, Magnus
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 161-169
Persistent link: https://www.econbiz.de/10003956387
Saved in:
2
Examining store manager effects in consumer and staff satisfaction: evidence from Thailand
Kantabutta, Sooksan
- In:
Journal of retailing and consumer services
18
(
2011
)
1
,
pp. 46-57
Persistent link: https://www.econbiz.de/10008840220
Saved in:
3
Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands : the moderating role of country of salesperson
Choi, Yu Hua
;
Choo, Ho Jung
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 99-106
Persistent link: https://www.econbiz.de/10011434102
Saved in:
4
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
5
Enhancing patients' hospital satisfaction by taking advantage of interpersonal similarity
Luther, Louisa
;
Benkenstein, Martin
;
Rummelhagen, Katja
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 50-58
Persistent link: https://www.econbiz.de/10011473209
Saved in:
6
The impact of age in the generation of satisfaction and WOM in mobile shopping
San-Martín, Sonia
;
Prodanova, Jana
;
Jiménez, Nadia
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 1-8
Persistent link: https://www.econbiz.de/10010503940
Saved in:
7
The impact of hotel attributes, well-being perception, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic
Kim, Jinkyung Jenny
;
Han, Heesup
;
Ariza-Montes, Antonio
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648895
Saved in:
8
"From technology adoption to consumption" : effect of pre-adoption expectations from fitness applications on usage satisfaction, continual usage, and health satisfaction
Yousaf, Anish
;
Mishra, Abhishek
;
Gupta, Anil
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012648959
Saved in:
9
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
10
The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 46-53
Persistent link: https://www.econbiz.de/10011883136
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