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Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei; Chon, Kaye - In: Journal of travel and tourism marketing 38 (2021) 9, pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
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Understanding the relationships of servicescape, value, image, pleasure, and behavioral intentions among hotel customers
Dedeoğlu, Bekir Bora; Kucukergin, Kemal Gurkan; … - In: Journal of travel and tourism marketing 32 (2015), pp. 42-61
Persistent link: https://www.econbiz.de/10011416136
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Do members want the bells and whistles? : understanding the effect of direct and partner benefits in hotel loyalty programs
Yoo, Michelle; Berezan, Orie; Krishen, Anjala S. - In: Journal of travel and tourism marketing 35 (2018) 8, pp. 1058-1070
Persistent link: https://www.econbiz.de/10011941838
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Satellite fans' team identification, nostalgia, customer equity and revisit intention : symmetric and asymmetric analysis
Chiu, Weisheng; Wang, Fong Jia; Cho, Heetae - In: Journal of travel and tourism marketing 40 (2023) 2, pp. 91-108
Persistent link: https://www.econbiz.de/10014285205
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Impact of customer relationship management on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya; Kozak, Metin - In: Journal of travel and tourism marketing 34 (2017) 1/3, pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
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Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen; Xiong, Wei - In: Journal of travel and tourism marketing 40 (2023) 3, pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
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Satisfying and delighting the rural tourists
Loureiro, Sandra M. C. - In: Journal of travel and tourism marketing 27 (2010) 4, pp. 396-408
Persistent link: https://www.econbiz.de/10003988831
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Do loyalty groups differ in the role of trust in online tourism shopping? : a process perspective
Kim, Myung-Ja; Chung, Namho; Lee, Choong-Ki; Kim, Joung-man - In: Journal of travel and tourism marketing 29 (2012) 3/4, pp. 352-368
Persistent link: https://www.econbiz.de/10009571555
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The indirect effects of destination image on destination loyalty intention through tourist satisfaction and perceived value : the bootstrap approach
Song, Zibin; Su, Xin; Li, Liaoning - In: Journal of travel and tourism marketing 30 (2013) 3/4, pp. 386-409
Persistent link: https://www.econbiz.de/10009775403
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Impact of restaurant experience on brand image and customer loyalty : moderating role of dining motivation
Jin, Naehyun Paul; Lee, Sangmook; Huffman, Lynn - In: Journal of travel and tourism marketing 29 (2012) 5/6, pp. 532-551
Persistent link: https://www.econbiz.de/10009627539