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Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei; Chon, Kaye - In: Journal of travel and tourism marketing 38 (2021) 9, pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
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Do members want the bells and whistles? : understanding the effect of direct and partner benefits in hotel loyalty programs
Yoo, Michelle; Berezan, Orie; Krishen, Anjala S. - In: Journal of travel and tourism marketing 35 (2018) 8, pp. 1058-1070
Persistent link: https://www.econbiz.de/10011941838
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Satellite fans' team identification, nostalgia, customer equity and revisit intention : symmetric and asymmetric analysis
Chiu, Weisheng; Wang, Fong Jia; Cho, Heetae - In: Journal of travel and tourism marketing 40 (2023) 2, pp. 91-108
Persistent link: https://www.econbiz.de/10014285205
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An investigation of market orientation (MO) and tourism small and medium-sized enterprises’ (SMEs) performance in developing countries : a review of the literature
Shah, Syed Mohsin Ali; El-Gohary, Hatem; Hussain, Javed … - In: Journal of travel and tourism marketing 32 (2015) 7/8, pp. 990-1022
Persistent link: https://www.econbiz.de/10011409859
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Market orientation, strategy and revenue growth in the Turkish hotel industry
Köseoglu, Mehmet Ali; Parnell, John A.; Doyle, James D. - In: Journal of travel and tourism marketing 32 (2015) 7/8, pp. 1099-1116
Persistent link: https://www.econbiz.de/10011409878
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Impact of customer orientation and ICT use on the perceived performance of rural tourism enterprises
Polo Peña, Ana Isabel; Frías Jamilena, Dolores María; … - In: Journal of travel and tourism marketing 30 (2013) 3/4, pp. 272-289
Persistent link: https://www.econbiz.de/10009775416
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How global airports engage social media users : a study of Facebook use and its role in stakeholder communication
Walanchalee Wattanacharoensil; Schuckert, Markus - In: Journal of travel and tourism marketing 32 (2015) 5/6, pp. 656-676
Persistent link: https://www.econbiz.de/10011386965
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The importance of quality, satisfaction, trust, and image in relation to rural tourist loyalty
Correia Loureiro, Sandra María; Miranda González, … - In: Journal of travel and tourism marketing 25 (2008) 2, pp. 117-136
Persistent link: https://www.econbiz.de/10003786451
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An analysis of corporate e-mail communication as part of airlines' service recovery strategy
Dickinger, Astrid; Bauernfeind, Ulrike - In: Journal of travel and tourism marketing 26 (2009) 2, pp. 156-168
Persistent link: https://www.econbiz.de/10003863493
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Service failure and recovery in an all-suite hotel/serviced apartment context: a case study
Weber, Karin - In: Journal of travel and tourism marketing 26 (2009) 2, pp. 195-199
Persistent link: https://www.econbiz.de/10003863498