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Dienstleistungsqualität
109
Service quality
107
Kundenzufriedenheit
89
Customer satisfaction
85
Beziehungsmarketing
60
Relationship marketing
57
Consumer behaviour
49
Konsumentenverhalten
49
Beschwerdemanagement
19
Complaint management
19
Dienstleistungssektor
19
Service industry
18
Satisfaction
17
Lieferantenmanagement
13
Supplier relationship management
13
Quality management
12
Qualitätsmanagement
12
Customer service
11
Kundenservice
11
Customer integration
10
Kundenintegration
10
E-commerce
9
Einzelhandel
9
Electronic Commerce
9
Emotion
9
Hospital
9
Krankenhaus
9
Retail trade
9
Social Web
9
Social web
9
Gesundheitswesen
8
Health care system
8
Taiwan
8
Viral marketing
8
Virales Marketing
8
Customer loyalty
7
Justice
7
Online retailing
7
Online-Handel
7
South Korea
7
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Le Nguyen Hau
7
Pham Ngoc Thuy
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Lee, Donhee
5
Jeng, Don Jyh-Fu
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Chang, Hsin Hsin
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Chiang, Ai-Hsuan
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Davoud Nikbin
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Lee, Sang M.
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Lin, Tyrone T.
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Malliga Marimuthu
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Melero-Polo, Iguácel
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Service business
Journal of business research : JBR
579
Journal of retailing and consumer services
567
International journal of hospitality management
563
Working paper / National Bureau of Economic Research, Inc.
435
Journal of marketing research : JMR
431
The service industries journal
383
NBER working paper series
381
NBER Working Paper
344
SpringerLink / Bücher
301
The journal of services marketing
274
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
269
Tourism management : research, policies, practice
256
Journal of marketing
244
International journal of contemporary hospitality management
219
Journal of travel and tourism marketing
218
Discussion paper series / IZA
214
Journal of hospitality marketing & management
206
IZA Discussion Papers
192
Auditing : a journal of practice & theory
181
Journal of air transport management
178
Journal of the Academy of Marketing Science
171
Services marketing quarterly
168
Management science : journal of the Institute for Operations Research and the Management Sciences
163
Cogent business & management
159
Overseas business reports : OBR
155
The TQM journal : the international review of organizational improvement
154
Europäische Hochschulschriften / 5
150
Industrial marketing management : the international journal for industrial and high-tech firms
149
International journal of productivity and quality management : IJPQM
142
Journal of retailing
142
Journal of service research : JSR
141
Discussion paper / Centre for Economic Policy Research
140
Jahrbuch der Absatz- und Verbrauchsforschung
134
International journal of quality & reliability management
128
Psychology & marketing
126
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
125
Journal of service management
123
International journal of quality and service sciences
121
CESifo working papers
115
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ECONIS (ZBW)
135
OLC EcoSci
5
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1
Predicting delays in service operations
Schéele, Fabian von
;
Haftor, Darek M.
;
Pashkevich, Natallia
- In:
Service business
16
(
2022
)
2
,
pp. 211-226
Persistent link: https://www.econbiz.de/10013273610
Saved in:
2
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
3
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
4
The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
Alonso-Almeida, María Mar del
;
Bagur-Femenías, Llorenç
; …
- In:
Service business
9
(
2015
)
1
,
pp. 57-75
Persistent link: https://www.econbiz.de/10011296096
Saved in:
5
Service quality in blood donation : satisfaction, trust and loyalty
Melián-Alzola, Lucía
;
Martín-Santana, Josefa D.
- In:
Service business
14
(
2020
)
1
,
pp. 101-129
Persistent link: https://www.econbiz.de/10012172764
Saved in:
6
Tourist expectations and perception of service providers : a Brazilian perspective
Lima, Mariana Marques de
;
Mainardes, Emerson Wagner
; …
- In:
Service business
14
(
2020
)
1
,
pp. 131-166
Persistent link: https://www.econbiz.de/10012172773
Saved in:
7
How online service recovery approaches bolster recovery performance? : a multi-level perspective
Li, Chia-Ying
;
Fang, Yu-Hui
- In:
Service business
10
(
2016
)
1
,
pp. 179-200
Persistent link: https://www.econbiz.de/10011722225
Saved in:
8
The role of ethnicity in domestic intercultural service encounters
Hamid Rizal
;
Jeng, Don Jyh-Fu
;
Chang, Hsin Hsin
- In:
Service business
10
(
2016
)
2
,
pp. 263-282
Persistent link: https://www.econbiz.de/10011722294
Saved in:
9
Measuring word-of-mouth activity after a service encounter : are we measuring what customers communicate?
Terblanche, Nic S.
- In:
Service business
10
(
2016
)
2
,
pp. 283-299
Persistent link: https://www.econbiz.de/10011722297
Saved in:
10
Customer-perceived value and loyalty : how do key service quality dimensions matter in the context of B2C e-commerce?
Jiang, Ling
;
Jun, Minjoon
;
Yang, Zhilin
- In:
Service business
10
(
2016
)
2
,
pp. 301-317
Persistent link: https://www.econbiz.de/10011722302
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