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Service quality : the key role...
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Dienstleistungsqualität
109
Service quality
107
Kundenzufriedenheit
89
Customer satisfaction
85
Beziehungsmarketing
60
Relationship marketing
57
Consumer behaviour
49
Konsumentenverhalten
49
Dienstleistungssektor
20
Beschwerdemanagement
19
Complaint management
19
Service industry
19
Satisfaction
17
Lieferantenmanagement
13
Supplier relationship management
13
Quality management
12
Qualitätsmanagement
12
Customer service
11
Kundenservice
11
Arbeitszufriedenheit
10
Customer integration
10
Emotion
10
Hospital
10
Job satisfaction
10
Krankenhaus
10
Kundenintegration
10
E-commerce
9
Einzelhandel
9
Electronic Commerce
9
Gesundheitswesen
9
Health care system
9
Retail trade
9
Social Web
9
Social web
9
South Korea
8
Südkorea
8
Taiwan
8
Viral marketing
8
Virales Marketing
8
Corporate culture
7
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Undetermined
139
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6
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145
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Aufsatz in Zeitschrift
140
Case study
1
Fallstudie
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English
145
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Le Nguyen Hau
7
Lee, Donhee
6
Pham Ngoc Thuy
6
Jeng, Don Jyh-Fu
3
Bigné Alcañiz, J. Enrique
2
Chang, Hsin Hsin
2
Cheng, Lai-yu
2
Cheng, Pei-chu
2
Chiang, Ai-Hsuan
2
Davoud Nikbin
2
Ferreira, João J. M.
2
Gil Saura, Irene
2
Hong, Kwan Soo
2
Ishak Ismail
2
Jeon, Hyeon Mo
2
Kim, Kwang-jae
2
Kim, Min-su
2
Lee, Chia-chi
2
Lee, Sang M.
2
Lin, Tyrone T.
2
Liu, Shunzhong
2
Malliga Marimuthu
2
Martínez, Patricia
2
Melero-Polo, Iguácel
2
Pérez, Andrea
2
Ruiz Mafe, Carla
2
To, W. M.
2
Wang, Chih-wei
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Yagil, Dana
2
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1
Anaya-Sánchez, Rafael
1
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Bagur-Femenías, Llorenç
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Service business
International journal of hospitality management
649
Journal of business research : JBR
621
Journal of retailing and consumer services
572
The service industries journal
399
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
334
SpringerLink / Bücher
303
Journal of Services Marketing
286
The journal of services marketing
282
Journal of business ethics : JOBE
271
Tourism management : research, policies, practice
265
International journal of contemporary hospitality management
233
Cogent business & management
218
Journal of travel and tourism marketing
218
Journal of hospitality marketing & management
203
NBER working paper series
203
Working paper / National Bureau of Economic Research, Inc.
203
International journal of productivity and quality management : IJPQM
188
NBER Working Paper
179
Auditing : a journal of practice & theory
177
The TQM journal : the international review of organizational improvement
173
Journal of air transport management
169
Services marketing quarterly
166
Industrial marketing management : the international journal for industrial and high-tech firms
151
International Journal of Bank Marketing
151
European Journal of Marketing
145
International journal of quality & reliability management
144
Journal of service research : JSR
144
International Journal of Contemporary Hospitality Management
141
International journal of quality and service sciences
141
Total quality management & business excellence
139
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
137
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
134
The TQM Magazine
132
Health care management review : HCM review
130
International Journal of Quality & Reliability Management
129
International journal of production economics
127
Journal of service management
127
Discussion paper series / IZA
124
International journal of services and operations management
124
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ECONIS (ZBW)
140
OLC EcoSci
5
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1
Predicting customers' intentions to check in on Facebook while patronizing hospitality firms
Wang, Hsiu-Yuan
- In:
Service business
10
(
2016
)
1
,
pp. 201-222
Persistent link: https://www.econbiz.de/10011722229
Saved in:
2
Online determinants of e-customer satisfaction : application to website purchases in tourism
Pereira, Hélia Gonçalves
;
Salgueiro, Maria de Fátima
; …
- In:
Service business
11
(
2017
)
2
,
pp. 375-403
Persistent link: https://www.econbiz.de/10011732385
Saved in:
3
Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.
;
Tam, Joyce F. Y.
;
Cheung, Millissa F. Y.
- In:
Service business
7
(
2013
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
Saved in:
4
Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin
;
Jeng, Don Jyh-Fu
;
Mohamad Rizal Abdul …
- In:
Service business
7
(
2013
)
1
,
pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
Saved in:
5
The impact of online customer satisfaction on the Yahoo auction in Taiwan
Wu, Chih-wen
;
Huarng, Kun-huang
;
Fiegantara, Surya
;
Wu, …
- In:
Service business
6
(
2012
)
4
,
pp. 473-487
Persistent link: https://www.econbiz.de/10009663620
Saved in:
6
The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun
;
Kim, Min-su
;
Jeon, Aeeun
- In:
Service business
7
(
2013
)
4
,
pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
Saved in:
7
How do personality interactions affect service quality? : the perspective of processing efficiency theory
Teng, Ching-i
;
Liu, Tzu-wei
- In:
Service business
8
(
2014
)
2
,
pp. 375-397
Persistent link: https://www.econbiz.de/10010351397
Saved in:
8
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
9
Complaint, patience, and neglect : responses to a dissatisfying service experience
Ro, Heejung
- In:
Service business
8
(
2014
)
2
,
pp. 197-216
Persistent link: https://www.econbiz.de/10010351456
Saved in:
10
Interpretive structural modeling for E-electricity utility service
Satapathy, Suchismita
;
Patel, S. K.
;
Biswas, A.
; …
- In:
Service business
6
(
2012
)
3
,
pp. 349-367
Persistent link: https://www.econbiz.de/10009613980
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