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Satisfaction : how every great...
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Customer satisfaction
85
Kundenzufriedenheit
85
Dienstleistungsqualität
60
Service quality
60
Beziehungsmarketing
42
Relationship marketing
42
Consumer behaviour
41
Konsumentenverhalten
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Beschwerdemanagement
18
Complaint management
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Satisfaction
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Online-Handel
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Robot
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Roboter
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Service recovery
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Vertrauen
6
Viral marketing
6
Virales Marketing
6
Loyalty
5
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85
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Le Nguyen Hau
3
Pham Ngoc Thuy
3
Chang, Hsin Hsin
2
Chiang, Ai-Hsuan
2
Jeng, Don Jyh-Fu
2
Kim, Min-su
2
Lee, Donhee
2
Melero-Polo, Iguácel
2
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Ahn, Jinwoo
1
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1
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1
Balaji, M. S.
1
Bali, Zsofia
1
Becker, Marc
1
Bideh, Alireza Ziaei
1
Bigné Alcañiz, J. Enrique
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Biswas, A.
1
Bloemer, Johanna M.
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Chen, Ja-Shen
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Chen, WeiWei
1
Chen, Yuan
1
Cheng, Calvin Wah-On
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Cheng, Lai-yu
1
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Cheung, Fung Yi Millissa
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Cheung, Millissa F. Y.
1
Chiu, Pei-Chun
1
Choi, Sukbong
1
Chou, Szu-Yu
1
Chung, Miri
1
Costers, Annelies
1
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Service business
SpringerLink / Bücher
1,460
Journal of retailing and consumer services
441
Journal of business research : JBR
402
International journal of hospitality management
367
Gabler Edition Wissenschaft
334
Springer eBook Collection / Business and Economics
321
Springer eBook Collection
309
Research
241
Europäische Hochschulschriften / 5
224
Journal of marketing research : JMR
197
The journal of services marketing
191
The service industries journal
186
Lehrbuch
185
Tourism management : research, policies, practice
174
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Journal of travel and tourism marketing
169
Journal of hospitality marketing & management
155
International journal of contemporary hospitality management
145
Journal of the Academy of Marketing Science
128
Industrial marketing management : the international journal for industrial and high-tech firms
117
Cogent business & management
112
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
109
International journal of market research : JMRS ; the journal of the Market Research Society
107
Services marketing quarterly
106
essentials
104
Psychology & marketing
101
Gabler Research
100
Hamburger Schriften zur Marketingforschung
98
Journal of air transport management
96
Schriftenreihe Merkur : Schriften zum innovativen Marketing-Management
92
Asia Pacific journal of marketing and logistics
91
Journal of service research : JSR
90
Arbeitspapier / Universität Erlangen-Nürnberg, Betriebswirtschaftliches Institut, Lehrstuhl für Marketing
87
Tourism management perspectives : TMP
86
Innovatives Markenmanagement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
85
The TQM journal : the international review of organizational improvement
85
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
80
Journal of marketing management : MM
80
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ECONIS (ZBW)
85
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1
Impact of operational innovations on customer loyalty in the healthcare sector
Hong, Kwan Soo
;
Lee, Donhee
- In:
Service business
12
(
2018
)
3
,
pp. 575-600
Persistent link: https://www.econbiz.de/10011915159
Saved in:
2
Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
6
(
2012
)
2
,
pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
Saved in:
3
Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.
;
Tam, Joyce F. Y.
;
Cheung, Millissa F. Y.
- In:
Service business
7
(
2013
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
Saved in:
4
Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin
;
Jeng, Don Jyh-Fu
;
Mohamad Rizal Abdul …
- In:
Service business
7
(
2013
)
1
,
pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
Saved in:
5
The impact of online customer satisfaction on the Yahoo auction in Taiwan
Wu, Chih-wen
;
Huarng, Kun-huang
;
Fiegantara, Surya
;
Wu, …
- In:
Service business
6
(
2012
)
4
,
pp. 473-487
Persistent link: https://www.econbiz.de/10009663620
Saved in:
6
Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
;
Wang, Chih-wei
- In:
Service business
7
(
2013
)
2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10009760429
Saved in:
7
The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun
;
Kim, Min-su
;
Jeon, Aeeun
- In:
Service business
7
(
2013
)
4
,
pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
Saved in:
8
How do personality interactions affect service quality? : the perspective of processing efficiency theory
Teng, Ching-i
;
Liu, Tzu-wei
- In:
Service business
8
(
2014
)
2
,
pp. 375-397
Persistent link: https://www.econbiz.de/10010351397
Saved in:
9
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
10
A data mining approach for segmentation-based importance-performance analysis (SOM–BPNN–IPA) : a new framework for developing customer retention strategies
Hosseini, Seyed Yaghoub
;
Bideh, Alireza Ziaei
- In:
Service business
8
(
2014
)
2
,
pp. 295-312
Persistent link: https://www.econbiz.de/10010351415
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