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Dienstleistungsqualität
109
Service quality
107
Kundenzufriedenheit
89
Customer satisfaction
85
Beziehungsmarketing
61
Dienstleistungssektor
61
Relationship marketing
58
Service industry
58
Consumer behaviour
52
Konsumentenverhalten
52
Innovation
24
Beschwerdemanagement
19
Complaint management
19
Tourism industry
18
Tourismuswirtschaft
18
Satisfaction
17
Tourism
17
Tourismus
17
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15
Innovationsmanagement
15
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Services
14
Supplier relationship management
14
Customer integration
13
Kundenintegration
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13
Qualitätsmanagement
13
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Taiwan
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Unternehmenserfolg
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Spanien
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Le Nguyen Hau
7
Pham Ngoc Thuy
6
Lee, Donhee
5
Lee, Sang M.
4
Jeng, Don Jyh-Fu
3
Liu, Shunzhong
3
Trimi, Silvana
3
Bigné Alcañiz, J. Enrique
2
Boix, Rafael
2
Chang, Hsin Hsin
2
Cheng, Lai-yu
2
Cheng, Pei-chu
2
Chiang, Ai-Hsuan
2
Cho, Insu
2
Choi, Jeongil
2
Davoud Nikbin
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Gil Saura, Irene
2
Gil-Pechuán, Ignacio
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Hervas-Oliver, Jose-Luis
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Hong, Kwan Soo
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Ishak Ismail
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Jeon, Aeeun
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Jeon, Hyeon Mo
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Kim, Kwang-jae
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Kim, Min-su
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Lin, Tyrone T.
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Llach, Josep
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Malliga Marimuthu
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Martínez, Patricia
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Melero-Polo, Iguácel
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Patrakosol, Buraj
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Pérez, Andrea
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Ruiz Mafe, Carla
2
To, W. M.
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Wang, Chih-wei
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Yagil, Dana
2
Aa, Zanna van der
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Service business
Tourism management : research, policies, practice
1,460
Tourism economics : the business and finance of tourism and recreation
964
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
790
International journal of hospitality management
752
The service industries journal
658
Tourism management perspectives : TMP
639
Journal of retailing and consumer services
579
Journal of travel and tourism marketing
550
Journal of business research : JBR
542
Tourism analysis : an interdisciplinary tourism & hospitality journal
471
International journal of contemporary hospitality management
396
International Journal of Contemporary Hospitality Management
353
Tourism planning & development
338
The journal of services marketing
314
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
312
SpringerLink / Bücher
298
Journal of Services Marketing
289
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
283
Journal of hospitality marketing & management
279
Annals of tourism research : ATR ; a social sciences journal
256
Worldwide Hospitality and Tourism Themes
235
NBER working paper series
228
Journal of air transport management
220
Working paper / National Bureau of Economic Research, Inc.
209
NBER Working Paper
199
Journal of hospitality and tourism insights
187
Cogent business & management
183
Services marketing quarterly
180
Auditing : a journal of practice & theory
178
Tourism review
173
The TQM journal : the international review of organizational improvement
165
Journal of service research : JSR
163
International journal of productivity and quality management : IJPQM
159
Journal of service management
159
International Journal of Culture, Tourism and Hospitality Research
156
Tourism and hospitality research : the surrey quarterly review
156
Industrial marketing management : the international journal for industrial and high-tech firms
152
Tourism and hospitality research : THR
151
Working paper
146
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ECONIS (ZBW)
189
OLC EcoSci
7
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1
Market segmentation variables as moderators in the prediction of business tourist retention
Swart, Magdalena Petronella
;
Roodt, Gerhard
- In:
Service business
9
(
2015
)
3
,
pp. 491-513
Persistent link: https://www.econbiz.de/10011386430
Saved in:
2
Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
Saved in:
3
Service production in high captivity service firms
Ergene, Erim
;
Skaggs, Bruce
;
Echeveste, Inigo
- In:
Service business
15
(
2021
)
1
,
pp. 19-43
Persistent link: https://www.econbiz.de/10012489176
Saved in:
4
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
5
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
6
The role of ethnicity in domestic intercultural service encounters
Hamid Rizal
;
Jeng, Don Jyh-Fu
;
Chang, Hsin Hsin
- In:
Service business
10
(
2016
)
2
,
pp. 263-282
Persistent link: https://www.econbiz.de/10011722294
Saved in:
7
Customer participation to co-create value in human transformative services : a study of higher education and health care services
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
10
(
2016
)
3
,
pp. 603-628
Persistent link: https://www.econbiz.de/10011722401
Saved in:
8
The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
Alonso-Almeida, María Mar del
;
Bagur-Femenías, Llorenç
; …
- In:
Service business
9
(
2015
)
1
,
pp. 57-75
Persistent link: https://www.econbiz.de/10011296096
Saved in:
9
Understanding customer-centric socialization in
tourism
services
Yen, HsiuJu Rebecca
;
Hoa Pham Thi
;
Li, Eldon Yu-zen
- In:
Service business
15
(
2021
)
4
,
pp. 695-723
Persistent link: https://www.econbiz.de/10012794110
Saved in:
10
Online determinants of e-customer satisfaction : application to website purchases in
tourism
Pereira, Hélia Gonçalves
;
Salgueiro, Maria de Fátima
; …
- In:
Service business
11
(
2017
)
2
,
pp. 375-403
Persistent link: https://www.econbiz.de/10011732385
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