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Beziehungsmarketing
84
Relationship marketing
80
Dienstleistungssektor
61
Dienstleistungsqualität
58
Service industry
58
Service quality
56
Kundenzufriedenheit
52
Customer satisfaction
50
Consumer behaviour
41
Konsumentenverhalten
41
Innovation
21
Customer integration
16
Innovation management
16
Innovationsmanagement
16
Kundenintegration
16
Customer service
14
Kundenservice
14
Lieferantenmanagement
13
Supplier relationship management
13
Beschwerdemanagement
12
Betriebliche Wertschöpfung
12
Complaint management
12
Services
12
Value creation
12
Emotion
11
Firm performance
11
Satisfaction
11
Unternehmenserfolg
11
Dienstleistung
10
Taiwan
9
Business services
8
Confidence
8
Customer participation
8
Customer value
8
Kundenwert
8
Social Web
8
Social web
8
Unternehmensdienstleistung
8
Vertrauen
8
Arbeitsverhalten
7
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Undetermined
135
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7
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Article
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136
Aufsatz in Zeitschrift
136
Case study
1
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1
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1
Sammelwerk
1
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English
142
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Le Nguyen Hau
6
Lee, Donhee
5
Lee, Sang M.
5
Pham Ngoc Thuy
4
Trimi, Silvana
3
Boix, Rafael
2
Chang, Hsin Hsin
2
Cheng, Lai-yu
2
Cheng, Pei-chu
2
Cho, Insu
2
Davoud Nikbin
2
Fandos-Roig, Juan Carlos
2
Forgas-Coll, Santiago
2
Geum, Youngjung
2
Hervas-Oliver, Jose-Luis
2
Hong, Soon Goo
2
Huang, Stephen Chi-Tsun
2
Hur, Won-Moo
2
Ishak Ismail
2
Jeon, Aeeun
2
Joo, Jaehun
2
Kim, Taegoo
2
Lee, Chia-chi
2
Lee, Gyehee
2
Lin, Tyrone T.
2
Malliga Marimuthu
2
Melero-Polo, Iguácel
2
Park, Heejun
2
Patrakosol, Buraj
2
Sánchez-García, Javier
2
Tsai, Ching-Yi Daphne
2
Wang, Chih-wei
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Wu, Shih-Hao
2
Aa, Zanna van der
1
Abdelmaaboud, Abdelhamid K.
1
Abualqumboz, Moheeb
1
Ahn, Jinwoo
1
AlEssa, Hanan S.
1
Alan, Alev Kocak
1
Alba, Martin Federico
1
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Published in...
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Service business
Journal of business research : JBR
744
Journal of retailing and consumer services
646
The service industries journal
461
Industrial marketing management : the international journal for industrial and high-tech firms
457
International journal of hospitality management
366
SpringerLink / Bücher
360
The journal of services marketing
307
The journal of business & industrial marketing
246
Journal of the Academy of Marketing Science
185
Journal of strategic marketing
176
Journal of service management
172
Journal of service research : JSR
165
International journal of electronic customer relationship management : IJECRM
158
International journal of contemporary hospitality management
144
Journal of marketing
131
Journal of hospitality marketing & management
130
Tourism management : research, policies, practice
130
Services marketing quarterly
127
Journal of travel and tourism marketing
123
Psychology & marketing
122
Gabler Edition Wissenschaft
121
International journal of production economics
121
Journal of retailing
121
Asia Pacific journal of marketing and logistics
117
European Journal of Marketing
115
Cogent business & management
114
Journal of Business & Industrial Marketing
114
Marketing intelligence & planning
113
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
113
The journal of brand management : an international journal
112
The journal of product & brand management
112
Journal of Services Marketing
109
European journal of marketing : EJM
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
105
European journal of operational research : EJOR
104
Springer eBook Collection / Business and Economics
90
The international journal of bank marketing : IJBM
90
Journal of service research
86
Journal of marketing management : MM
85
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ECONIS (ZBW)
136
OLC EcoSci
6
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1
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
2
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
3
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
4
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
5
"Untact" : a new customer service strategy in the digital age
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
Saved in:
6
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
7
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Service business
10
(
2016
)
2
,
pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Saved in:
8
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
9
Alleviating job stress to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
Saved in:
10
Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
6
(
2012
)
2
,
pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
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