Narrow search
Showing 1 - 10 of 99
Cover Image
Service quality in blood donation : satisfaction, trust and loyalty
Melián-Alzola, Lucía; Martín-Santana, Josefa D. - In: Service business 14 (2020) 1, pp. 101-129
Persistent link: https://www.econbiz.de/10012172764
Cover Image
The influence of the source and valence of word-of-mouth information on post-failure and post-recovery evaluations
Hess, Ronald L. <Jr.>; Ring, Lawrence - In: Service business 10 (2016) 2, pp. 319-343
Persistent link: https://www.econbiz.de/10011722315
Cover Image
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela; Román, Sergio - In: Service business 10 (2016) 2, pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Cover Image
Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? : a multi-channel view
Hung, Shiu-Wan; Cheng, Min-Jhih; Chiu, Pei-Chun - In: Service business 13 (2019) 1, pp. 1-23
Persistent link: https://www.econbiz.de/10011965788
Cover Image
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der; Bloemer, Johanna M.; Henseler, Jörg - In: Service business 9 (2015) 2, pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Cover Image
The impact of online customer satisfaction on the Yahoo auction in Taiwan
Wu, Chih-wen; Huarng, Kun-huang; Fiegantara, Surya; Wu, … - In: Service business 6 (2012) 4, pp. 473-487
Persistent link: https://www.econbiz.de/10009663620
Cover Image
Negotiating behavior in service outsourcing : an exploratory case study analysis
Saorín-Iborra, M. Carmen; Redondo-Cano, Ana María; … - In: Service business 9 (2015) 4, pp. 771-801
Persistent link: https://www.econbiz.de/10011407259
Cover Image
Determinants of social commerce adoption in an emerging economy
Rahman, Tazizur; Kim, Yang Sok; Noh, Mi Jin; Lee, … - In: Service business 14 (2020) 4, pp. 479-502
Persistent link: https://www.econbiz.de/10012417965
Cover Image
Building corporate reputation, overcoming consumer skepticism, and establishing trust : choosing the right message types and social causes in the restaurant industry
Kim, Dae Young; Kim, Sung-Bum; Kim, Kathleen Jeehyae - In: Service business 13 (2019) 2, pp. 363-388
Persistent link: https://www.econbiz.de/10012124334
Cover Image
Doing good for good : how does corporate social responsibility drive customer citizenship behavior? : the mediation of engagement, trust, and identification
Wu, Shih-Hao; Huang, Stephen Chi-Tsun; Tsai, Ching-Yi Daphne - In: Service business 17 (2023) 4, pp. 937-962
Persistent link: https://www.econbiz.de/10014504674