//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Service business"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Value drivers and adventure to...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
85
Kundenzufriedenheit
85
Dienstleistungsqualität
60
Service quality
60
Beziehungsmarketing
42
Consumer behaviour
42
Konsumentenverhalten
42
Relationship marketing
42
Beschwerdemanagement
18
Complaint management
18
Satisfaction
17
Customer service
10
Dienstleistungssektor
10
Kundenservice
10
Service industry
10
Emotion
9
E-commerce
8
Einzelhandel
8
Electronic Commerce
8
Retail trade
8
Justice
7
Lieferantenmanagement
7
Social Web
7
Social web
7
Supplier relationship management
7
Confidence
6
Customer integration
6
Customer loyalty
6
Gerechtigkeit
6
Kundenintegration
6
Online retailing
6
Online-Handel
6
Robot
6
Roboter
6
Service recovery
6
Vertrauen
6
Viral marketing
6
Virales Marketing
6
Loyalty
5
Trust
5
more ...
less ...
Online availability
All
Undetermined
83
Free
4
Type of publication
All
Article
87
Type of publication (narrower categories)
All
Article in journal
87
Aufsatz in Zeitschrift
87
Language
All
English
87
Author
All
Le Nguyen Hau
3
Pham Ngoc Thuy
3
Chang, Hsin Hsin
2
Chiang, Ai-Hsuan
2
Jeng, Don Jyh-Fu
2
Kim, Min-su
2
Lee, Donhee
2
Melero-Polo, Iguácel
2
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
Alonso-Almeida, María Mar del
1
Anaya-Sánchez, Rafael
1
Back, Ki-Joon
1
Bagur-Femenías, Llorenç
1
Balaji, M. S.
1
Bali, Zsofia
1
Becker, Marc
1
Bideh, Alireza Ziaei
1
Bigné Alcañiz, J. Enrique
1
Biswas, A.
1
Bloemer, Johanna M.
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Chanavat, Nicolas
1
Chang, Joan
1
Chen, Ja-Shen
1
Chen, WeiWei
1
Chen, Yuan
1
Cheng, Calvin Wah-On
1
Cheng, Lai-yu
1
Cheng, Min-Jhih
1
Cheung, Fung Yi Millissa
1
Cheung, Millissa F. Y.
1
Chiu, Pei-Chun
1
Choi, Sukbong
1
Chou, Szu-Yu
1
more ...
less ...
Published in...
All
Service business
Journal of retailing and consumer services
448
International journal of hospitality management
395
Journal of business research : JBR
375
The journal of services marketing
197
Journal of Services Marketing
194
Tourism management : research, policies, practice
189
The service industries journal
178
Journal of travel and tourism marketing
177
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
173
Journal of hospitality marketing & management
155
International journal of contemporary hospitality management
147
Journal of business ethics : JOBE
120
European Journal of Marketing
119
Cogent business & management
112
International Journal of Bank Marketing
111
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
111
MPRA Paper
109
Services marketing quarterly
103
Industrial marketing management : the international journal for industrial and high-tech firms
100
Asia Pacific journal of marketing and logistics
97
Journal of service research : JSR
91
Tourism management perspectives : TMP
90
Journal of air transport management
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
88
SpringerLink / Bücher
88
Psychology & marketing
87
The TQM journal : the international review of organizational improvement
87
International Journal of Contemporary Hospitality Management
80
International journal of productivity and quality management : IJPQM
79
Journal of service management
78
Journal of strategic marketing
76
Journal of the Academy of Marketing Science
75
International journal of quality and service sciences
72
The international journal of bank marketing : IJBM
71
European journal of marketing : EJM
69
Total quality management & business excellence
68
The TQM Magazine
66
Tourism analysis : an interdisciplinary tourism & hospitality journal
66
International Journal of Quality & Reliability Management
65
more ...
less ...
Source
All
ECONIS (ZBW)
87
Showing
1
-
10
of
87
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
6
(
2012
)
2
,
pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
Saved in:
2
Core Chinese cultural values : perceived justice and post-recovery satisfaction in higher education services
Lee, Joseph Lok-Man
;
Cheng, Calvin Wah-On
;
Liu, Vanessa …
- In:
Service business
16
(
2022
)
3
,
pp. 743-770
Persistent link: https://www.econbiz.de/10013459485
Saved in:
3
A construction of consumer cognitive structures and their implications in furniture shopping decisions : a means-end chain approach
Lin, Hsin-hui
;
Chang, Joan
- In:
Service business
6
(
2012
)
2
,
pp. 197-218
Persistent link: https://www.econbiz.de/10009534897
Saved in:
4
Examining the influence of brand-based value congruity : do the values of the International Olympic Committee really matter?
Lorgnier, Nicolas G. A.
;
Chanavat, Nicolas
;
Su, Che-Jen
; …
- In:
Service business
14
(
2020
)
1
,
pp. 73-99
Persistent link: https://www.econbiz.de/10012172761
Saved in:
5
Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.
;
Tam, Joyce F. Y.
;
Cheung, Millissa F. Y.
- In:
Service business
7
(
2013
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
Saved in:
6
Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin
;
Jeng, Don Jyh-Fu
;
Mohamad Rizal Abdul …
- In:
Service business
7
(
2013
)
1
,
pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
Saved in:
7
The impact of online customer satisfaction on the Yahoo auction in Taiwan
Wu, Chih-wen
;
Huarng, Kun-huang
;
Fiegantara, Surya
;
Wu, …
- In:
Service business
6
(
2012
)
4
,
pp. 473-487
Persistent link: https://www.econbiz.de/10009663620
Saved in:
8
Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
;
Wang, Chih-wei
- In:
Service business
7
(
2013
)
2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10009760429
Saved in:
9
The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun
;
Kim, Min-su
;
Jeon, Aeeun
- In:
Service business
7
(
2013
)
4
,
pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
Saved in:
10
How do personality interactions affect service quality? : the perspective of processing efficiency theory
Teng, Ching-i
;
Liu, Tzu-wei
- In:
Service business
8
(
2014
)
2
,
pp. 375-397
Persistent link: https://www.econbiz.de/10010351397
Saved in:
1
2
3
4
5
6
7
8
9
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->