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Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau; Pham Ngoc Thuy - In: Service business 6 (2012) 2, pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
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Core Chinese cultural values : perceived justice and post-recovery satisfaction in higher education services
Lee, Joseph Lok-Man; Cheng, Calvin Wah-On; Liu, Vanessa … - In: Service business 16 (2022) 3, pp. 743-770
Persistent link: https://www.econbiz.de/10013459485
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A construction of consumer cognitive structures and their implications in furniture shopping decisions : a means-end chain approach
Lin, Hsin-hui; Chang, Joan - In: Service business 6 (2012) 2, pp. 197-218
Persistent link: https://www.econbiz.de/10009534897
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Examining the influence of brand-based value congruity : do the values of the International Olympic Committee really matter?
Lorgnier, Nicolas G. A.; Chanavat, Nicolas; Su, Che-Jen; … - In: Service business 14 (2020) 1, pp. 73-99
Persistent link: https://www.econbiz.de/10012172761
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Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.; Tam, Joyce F. Y.; Cheung, Millissa F. Y. - In: Service business 7 (2013) 1, pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
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Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin; Jeng, Don Jyh-Fu; Mohamad Rizal Abdul … - In: Service business 7 (2013) 1, pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
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The impact of online customer satisfaction on the Yahoo auction in Taiwan
Wu, Chih-wen; Huarng, Kun-huang; Fiegantara, Surya; Wu, … - In: Service business 6 (2012) 4, pp. 473-487
Persistent link: https://www.econbiz.de/10009663620
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Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu; Wang, Chih-wei - In: Service business 7 (2013) 2, pp. 307-328
Persistent link: https://www.econbiz.de/10009760429
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The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun; Kim, Min-su; Jeon, Aeeun - In: Service business 7 (2013) 4, pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
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How do personality interactions affect service quality? : the perspective of processing efficiency theory
Teng, Ching-i; Liu, Tzu-wei - In: Service business 8 (2014) 2, pp. 375-397
Persistent link: https://www.econbiz.de/10010351397