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~isPartOf:"The journal of services marketing"
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Consumer behaviour
259
Konsumentenverhalten
259
Beziehungsmarketing
119
Relationship marketing
119
Dienstleistungsqualität
110
Service quality
110
Customer satisfaction
103
Kundenzufriedenheit
103
Customer service
35
Kundenservice
35
Einzelhandel
33
Retail trade
33
Dienstleistungssektor
31
Emotion
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Customer experience
21
Online retailing
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Online-Handel
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Beschwerdemanagement
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17
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16
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14
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14
Kundenintegration
14
Servicescape
14
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Markenimage
13
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The journal of services marketing
Journal of retailing and consumer services
2,135
Journal of business research : JBR
2,050
International journal of consumer studies
769
International journal of hospitality management
724
Psychology & marketing
664
Journal of consumer research : JCR ; an interdisciplinary bimonthly
582
NBER working paper series
575
Journal of retailing
490
Working paper / National Bureau of Economic Research, Inc.
486
NBER Working Paper
436
SpringerLink / Bücher
420
The international review of retail, distribution and consumer research
412
The journal of product & brand management
403
Asia Pacific journal of marketing and logistics
402
International journal of retail & distribution management
401
Management science : journal of the Institute for Operations Research and the Management Sciences
394
European journal of marketing : EJM
368
Journal of marketing research : JMR
358
The journal of brand management : an international journal
354
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
344
Journal of marketing
329
Journal of marketing management : MM
321
Journal of international consumer marketing
320
Journal of travel and tourism marketing
319
Cogent business & management
307
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
307
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
303
Journal of fashion marketing and management
301
Marketing letters : a journal of research in marketing
299
Journal of marketing communications
296
Tourism management : research, policies, practice
293
European journal of operational research : EJOR
291
Journal of the Academy of Marketing Science
285
Journal of consumer behaviour : an international research review
284
The journal of consumer marketing
284
Technological forecasting & social change : an international journal
271
Journal of business ethics : JOBE
268
International journal of production economics
267
International journal of contemporary hospitality management
263
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ECONIS (ZBW)
271
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271
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1
An alternative model of self-service retail technology adoption
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 406-420
Persistent link: https://www.econbiz.de/10011387953
Saved in:
2
Retrospective: the importance of servicescapes in leisure service settings
Wakefield, Kirk L.
;
Blodgett, Jeffrey
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 686-691
Persistent link: https://www.econbiz.de/10011590914
Saved in:
3
The effects of store environment elements on customer-to-customer interactions involving older shoppers
Tomazelli, Joana
;
Broilo, Patricia Liebesny
;
Espartel, …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 339-350
Persistent link: https://www.econbiz.de/10011742690
Saved in:
4
Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine
;
Klose, Sonja
;
Ettinger, Andreas
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 527-538
Persistent link: https://www.econbiz.de/10011801585
Saved in:
5
A framework for encouraging retail customer feedback
Celuch, Kevin
;
Robinson, Nadine M.
;
Walsh, Anna M.
- In:
The journal of services marketing
29
(
2015
)
4
,
pp. 280-292
Persistent link: https://www.econbiz.de/10011406403
Saved in:
6
Push, scream, or leave : how do consumers cope with crowded retail stores?
Whiting, Anita
- In:
The journal of services marketing
23
(
2009
)
7
,
pp. 487-495
Persistent link: https://www.econbiz.de/10009525707
Saved in:
7
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
8
The servicescape as an antecedent to service quality and behavioral intentions
Hooper, Daire
;
Coughlan, Joseph
;
Mullen, Michael R.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 271-280
Persistent link: https://www.econbiz.de/10009788854
Saved in:
9
The effects of service on multichannel retailers' brand equity
White, Ryan C.
;
Joseph-Mathews, Sacha
;
Voorhees, Clay M.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
Saved in:
10
Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.
;
Sharma, Piyush
;
Chen, Ivy S. N.
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
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