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~isPartOf:"The journal of services marketing"
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Beziehungsmarketing
225
Relationship marketing
225
Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungsqualität
158
Service quality
158
Consumer behaviour
155
Konsumentenverhalten
155
Customer service
59
Kundenservice
59
Dienstleistungssektor
46
Service industry
46
Beschwerdemanagement
33
Complaint management
33
Customer integration
30
Kundenintegration
30
Emotion
29
Services
29
USA
27
United States
27
Dienstleistung
25
Dienstleistungsmarketing
24
Services marketing
24
Customer experience
23
Satisfaction
23
Arbeitszufriedenheit
22
Job satisfaction
22
Einzelhandel
21
Lieferantenmanagement
21
Retail trade
21
Supplier relationship management
21
Betriebliche Wertschöpfung
19
Value creation
19
Customer engagement
17
Confidence
16
Social Web
16
Social web
16
Vertrauen
16
Brand management
15
Loyalty
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Sharma, Piyush
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Aksoy, Lerzan
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Alkire, Linda
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Benoit, Sabine
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Huang, Min-Hsin
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McColl-Kennedy, Janet R.
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O'Cass, Aron
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Palmer, Adrian
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Patterson, Paul G.
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The journal of services marketing
Journal of business research : JBR
843
Journal of retailing and consumer services
750
International journal of hospitality management
501
Industrial marketing management : the international journal for industrial and high-tech firms
461
SpringerLink / Bücher
301
The service industries journal
298
Journal of travel and tourism marketing
225
Tourism management : research, policies, practice
225
Journal of strategic marketing
220
The journal of business & industrial marketing
216
International journal of contemporary hospitality management
208
Journal of hospitality marketing & management
207
Journal of the Academy of Marketing Science
206
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
205
Cogent business & management
165
Journal of service research : JSR
161
International journal of electronic customer relationship management : IJECRM
159
Journal of marketing
156
Asia Pacific journal of marketing and logistics
155
Psychology & marketing
151
Services marketing quarterly
149
Journal of service management
137
Journal of retailing
135
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
135
European journal of marketing : EJM
134
Service business
123
Marketing intelligence & planning
119
The international journal of bank marketing : IJBM
119
The journal of product & brand management
117
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
115
Journal of marketing management : MM
114
The journal of brand management : an international journal
111
Gabler Edition Wissenschaft
110
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
107
Journal of air transport management
103
Tourism management perspectives : TMP
103
The TQM journal : the international review of organizational improvement
99
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
93
International journal of business information systems : IJBIS
93
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ECONIS (ZBW)
310
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1
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
2
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
3
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
4
How a customer participates matters : "I am producing" versus "I am designing"
Dong, Beibei
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 498-510
Persistent link: https://www.econbiz.de/10011418354
Saved in:
5
A self-determination theory perspective on customer participation in service development
Engström, Jon
;
Elg, Mattias
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
Saved in:
6
Leading to customer loyalty : a daily test of the service-profit chain
Myrden, Susan E.
;
Kelloway, E. Kevin
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 585-598
Persistent link: https://www.econbiz.de/10011418372
Saved in:
7
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
8
Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Saved in:
9
How does customer orientation influence authentic emotional display?
Huang, Yu-Shan
;
Brown, Tom
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 316-326
Persistent link: https://www.econbiz.de/10011524406
Saved in:
10
Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth
;
Folse, Judith Anne Garretson
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
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