//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The journal of services marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The influences of suppliers on...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
116
Konsumentenverhalten
116
Customer satisfaction
110
Kundenzufriedenheit
110
Dienstleistungsqualität
99
Service quality
99
Customer service
39
Kundenservice
39
Dienstleistungssektor
32
Service industry
32
Customer integration
30
Kundenintegration
30
Dienstleistungsmarketing
25
Lieferantenmanagement
25
Services
25
Services marketing
25
Supplier relationship management
25
Customer experience
23
Dienstleistung
21
USA
21
United States
21
Beschwerdemanagement
19
Betriebliche Wertschöpfung
19
Complaint management
19
Emotion
19
Value creation
19
Customer engagement
17
Social Web
16
Social web
16
Einzelhandel
15
Loyalty
15
Retail trade
15
Confidence
14
Customer value
14
Kundenwert
14
Satisfaction
14
Vertrauen
14
Arbeitszufriedenheit
13
more ...
less ...
Online availability
All
Undetermined
123
Free
4
Type of publication
All
Article
235
Type of publication (narrower categories)
All
Article in journal
235
Aufsatz in Zeitschrift
235
Language
All
English
235
Author
All
Klaus, Philipp
6
Mattila, Anna S.
6
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
3
Dagger, Tracey S.
3
Gruber, Thorsten
3
Grönroos, Christian
3
Harris, Lloyd C.
3
Heinonen, Kristina
3
Hollebeek, Linda D.
3
Holloway, Betsy Bugg
3
Sharma, Piyush
3
Altinay, Levent
2
Barnes, Donald C.
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benkenstein, Martin
2
Black, Hulda G.
2
Brookes, Maureen
2
Choi, Beom Joon
2
Collier, Joel E.
2
Frow, Pennie
2
Furrer, Olivier
2
Gabler, Colin B.
2
Gil Saura, Irene
2
Gustafsson, Anders
2
Hansen, John D.
2
Johnson, Lester W.
2
Jones, Tim
2
Landry, Mikèle
2
Lee, Richard
2
Leisen Pollack, Birgit
2
Madupalli, Ramana Kumar
2
McColl-Kennedy, Janet R.
2
Neale, Larry
2
O'Cass, Aron
2
Patterson, Paul G.
2
more ...
less ...
Published in...
All
The journal of services marketing
Industrial marketing management : the international journal for industrial and high-tech firms
1,279
Journal of business research : JBR
945
Journal of retailing and consumer services
637
International journal of production economics
575
SpringerLink / Bücher
556
The journal of business & industrial marketing
481
Discussion paper / Centre for Economic Policy Research
406
European journal of operational research : EJOR
398
NBER working paper series
391
International journal of production research
390
Working paper / National Bureau of Economic Research, Inc.
382
NBER Working Paper
357
International journal of hospitality management
322
CESifo working papers
320
MPRA Paper
310
Management science : journal of the Institute for Operations Research and the Management Sciences
290
Discussion paper series / IZA
282
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
272
Europäische Hochschulschriften / 5
268
IZA Discussion Papers
258
International journal of industrial organization
256
Economics letters
227
Journal of economic behavior & organization : JEBO
224
The service industries journal
213
Gabler Edition Wissenschaft
210
Journal of the Academy of Marketing Science
207
Journal of business-to-business marketing
202
CESifo Working Paper
198
Working paper
193
Journal of strategic marketing
192
Journal of marketing
191
Transportation research / E : an international journal
189
Discussion paper
186
European journal of industrial relations
175
CESifo Working Paper Series
170
ILR review : the journal of work and policy
170
Discussion papers / CEPR
169
Journal of purchasing and supply management
169
CEPR Discussion Papers
163
more ...
less ...
Source
All
ECONIS (ZBW)
235
Showing
1
-
10
of
235
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Exploring service failure in a business-to-business context
Zhu, Xia
;
Zolkiewski, Judy
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
Saved in:
2
B2B services : linking service loyalty and brand equity
Rauyruen, Papassapa
;
Miller, Kenneth E.
;
Groth, Markus
- In:
The journal of services marketing
23
(
2009
)
3
,
pp. 175-186
Persistent link: https://www.econbiz.de/10009525757
Saved in:
3
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
4
Strategic B2B customer experience management : the importance of outcomes-based measures
Zolkiewski, Judy
;
Story, Victoria
;
Burton, Jamie
;
Chan, Paul
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 172-184
Persistent link: https://www.econbiz.de/10011654708
Saved in:
5
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
6
Service quality, trust, commitment and service differentiation in business relationships
Chenet, Pierre
;
Dagger, Tracey S.
;
O'Sullivan, Don
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 335-346
Persistent link: https://www.econbiz.de/10008653371
Saved in:
7
Relationality in the service logic of value creation
FitzPatrick, Mary
;
Varey, Richard J.
;
Grönroos, Christian
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 463-471
Persistent link: https://www.econbiz.de/10011418346
Saved in:
8
Studying customers' resource integration by service employees in interactional value co-creation
Plé, Loïc
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 153-164
Persistent link: https://www.econbiz.de/10011486995
Saved in:
9
Does relationship communication matter in B2C service relationships?
Balaji, M. S.
;
Roy, Sanjit
;
Khong Kok Wei
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 186-200
Persistent link: https://www.econbiz.de/10011487025
Saved in:
10
Customer relationship investment and relationship strength : evidence from insurance industry in China
Shi, Guicheng
;
Bu, Huimei
;
Ping, Yuan
;
Liu, Matthew Tingchi
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 201-211
Persistent link: https://www.econbiz.de/10011487039
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->