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~isPartOf:"The journal of services marketing"
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Consumer behaviour
259
Konsumentenverhalten
259
Beziehungsmarketing
225
Relationship marketing
225
Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungsqualität
182
Service quality
182
Customer service
64
Kundenservice
64
Dienstleistungssektor
57
Service industry
57
Emotion
41
Beschwerdemanagement
39
Complaint management
39
Services
37
USA
37
United States
37
Customer integration
33
Dienstleistung
33
Einzelhandel
33
Kundenintegration
33
Retail trade
33
Dienstleistungsmarketing
29
Services marketing
29
Viral marketing
27
Virales Marketing
27
Brand management
26
Markenführung
26
Customer experience
25
Satisfaction
25
Social Web
25
Social web
25
Arbeitszufriedenheit
22
Brand image
22
Job satisfaction
22
Markenimage
22
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22
Online-Handel
22
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Sharma, Piyush
11
Mattila, Anna S.
8
Harris, Lloyd C.
6
Klaus, Philipp
6
Collier, Joel E.
5
O'Cass, Aron
5
Rosenbaum, Mark
5
Barnes, Donald C.
4
Daunt, Kate L.
4
Heinonen, Kristina
4
Hollebeek, Linda D.
4
Aksoy, Lerzan
3
Alkire, Linda
3
Beatty, Sharon E.
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
3
Carlson, Jamie
3
Dagger, Tracey S.
3
Frow, Pennie
3
Gil Saura, Irene
3
Gounaris, Spiros
3
Gruber, Thorsten
3
Grönroos, Christian
3
Holloway, Betsy Bugg
3
Huang, Min-Hsin
3
Jang, Soocheong
3
Kim, Namwoon
3
Luk, Sherriff T. K.
3
McColl-Kennedy, Janet R.
3
Mulcahy, Rory
3
Neale, Larry
3
Palmer, Adrian
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Patterson, Paul G.
3
Payne, Adrian
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Zhan, Wu
3
Ashill, Nicholas J.
2
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The journal of services marketing
Journal of business research : JBR
2,741
Journal of retailing and consumer services
2,328
NBER working paper series
1,243
Working paper / National Bureau of Economic Research, Inc.
1,071
International journal of hospitality management
1,026
NBER Working Paper
996
SpringerLink / Bücher
985
International journal of consumer studies
792
European journal of operational research : EJOR
763
Psychology & marketing
756
Management science : journal of the Institute for Operations Research and the Management Sciences
710
Industrial marketing management : the international journal for industrial and high-tech firms
640
Journal of consumer research : JCR ; an interdisciplinary bimonthly
619
Tourism management : research, policies, practice
580
Journal of retailing
560
CESifo working papers
533
Economics letters
530
The journal of brand management : an international journal
509
Journal of travel and tourism marketing
503
International journal of production economics
489
Asia Pacific journal of marketing and logistics
486
Discussion paper / Centre for Economic Policy Research
483
The journal of product & brand management
476
The service industries journal
469
European journal of marketing : EJM
460
Journal of marketing
458
Journal of marketing research : JMR
440
Technological forecasting & social change : an international journal
440
Finance research letters
436
The international review of retail, distribution and consumer research
434
Journal of marketing management : MM
430
Journal of the Academy of Marketing Science
430
Applied economics
429
Journal of economic behavior & organization : JEBO
428
International journal of retail & distribution management
419
Working paper
413
Discussion paper series / IZA
394
Cogent business & management
393
International journal of contemporary hospitality management
389
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ECONIS (ZBW)
433
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433
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1
Promoting customers' involvement with service brands : evidence from coffee shop customers
Kim, Soon-Ho
;
Lee, Seonjeong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 733-744
Persistent link: https://www.econbiz.de/10011801521
Saved in:
2
The effects of service on multichannel retailers' brand equity
White, Ryan C.
;
Joseph-Mathews, Sacha
;
Voorhees, Clay M.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
Saved in:
3
The evolution of brand personality : an application of online travel agencies
Ha, Hong Youl
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 529-540
Persistent link: https://www.econbiz.de/10011615549
Saved in:
4
Improving service brand personality with augmented reality marketing
Plotkina, Daria
;
Dinsmore, John
;
Racat, Margot
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 781-799
Persistent link: https://www.econbiz.de/10013407600
Saved in:
5
The effects of store environment elements on customer-to-customer interactions involving older shoppers
Tomazelli, Joana
;
Broilo, Patricia Liebesny
;
Espartel, …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 339-350
Persistent link: https://www.econbiz.de/10011742690
Saved in:
6
Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine
;
Klose, Sonja
;
Ettinger, Andreas
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 527-538
Persistent link: https://www.econbiz.de/10011801585
Saved in:
7
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
8
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
9
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
Saved in:
10
Does customer sociability matter? : differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users
Al-Hawari, Mohd Ahmad
- In:
The journal of services marketing
28
(
2014
)
7
,
pp. 538-546
Persistent link: https://www.econbiz.de/10010434582
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