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Beziehungsmarketing
184
Relationship marketing
184
Dienstleistungsqualität
88
Service quality
88
Customer satisfaction
66
Kundenzufriedenheit
66
Consumer behaviour
64
Konsumentenverhalten
64
Bank
52
Taiwan
26
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23
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Confidence
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Service industry
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Beschwerdemanagement
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Complaint management
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customer loyalty
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Customer value
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Kundenwert
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Salespeople
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customer satisfaction
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Internet marketing
12
Online-Marketing
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Brand management
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Electronic Commerce
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10
Emotion
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Ha, Hong Youl
4
Wu, Cedric Hsi-jui
3
Back, Ki-Joon
2
Bloemer, Johanna M.
2
Chao, Pei
2
Dun, Zanna van
2
Eid, Riyad
2
Gil Saura, Irene
2
Haq, Rehan ul-
2
Henseler, Jörg
2
Horbel, Chris
2
Howcroft, John Barry
2
Janda, Swinder
2
Karatepe, Osman M.
2
Kim, Wansoo
2
Legendre, Tiffany S.
2
Lin, Wen-bao
2
Ma, Jianfeng
2
Nätti, Satu
2
Ok, Chihyung
2
Popp, Bastian
2
Tung, Wei
2
Woratschek, Herbert
2
Yi, Youjae
2
Zhou, Xing
2
Abdul Ghafar Ismail
1
Addo, Prince Clement
1
Adhikari, Kishalay
1
Ahmed, Sohel
1
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1
Al-Hawari, Mohd Ahmad
1
Alegre Martín, Joaquín
1
Alrawadieh, Zaid
1
Alrawadieh, Ziad
1
Alsalameen, Motasem
1
Altunbaş, Yener
1
Alves, Helena
1
Amario, Enrique Martín
1
Amin, Muslim
1
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The service industries journal
SpringerLink / Bücher
924
Journal of banking & finance
795
Journal of business research : JBR
772
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
602
Die Bank
595
Journal of retailing and consumer services
594
Industrial marketing management : the international journal for industrial and high-tech firms
460
Euromoney
421
Europäische Hochschulschriften / 5
339
NBER working paper series
300
International journal of hospitality management
291
Gabler Edition Wissenschaft
289
Der langfristige Kredit : Zeitschrift für Finanzierung, Kapitalanlage und Immobilienwesen
275
IMF working papers
260
Springer eBook Collection
252
Working paper / National Bureau of Economic Research, Inc.
251
Journal of financial stability
237
NBER Working Paper
232
The journal of services marketing
232
Applied economics
223
Finance research letters
223
Sparkasse : Manager-Magazin für die Sparkassen-Finanzgruppe
214
The journal of business & industrial marketing
212
Cogent business & management
208
International journal of economics and financial issues : IJEFI
207
Journal of international financial markets, institutions & money
199
Discussion paper / Centre for Economic Policy Research
189
Bank-Betrieb : Zeitschrift für Bankpolitik u. Bankpraxis
188
Research in international business and finance
188
Journal of financial services research : JFSR
187
Journal of the Academy of Marketing Science
187
The bankers' magazine : and journal of the money market and railway digest
187
International journal of economics and finance
185
Journal of strategic marketing
183
Journal of money, credit and banking : JMCB
177
Springer eBook Collection / Business and Economics
162
Working paper series / European Central Bank
161
International review of financial analysis
159
International journal of electronic customer relationship management : IJECRM
155
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ECONIS (ZBW)
247
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1
A longitudinal study of online non-relationship intentions
Ha, Hong Youl
;
Janda, Swinder
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 343-354
Persistent link: https://www.econbiz.de/10008937452
Saved in:
2
Customer-driven philosophy in the banking industry under different ownership status : the case of Greece
Papazissimou, Lucas G.
;
Geōrgopoulos, Antōnēs N.
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 607-620
Persistent link: https://www.econbiz.de/10003880537
Saved in:
3
Making customer relationship management work : evidence from the banking industry in Taiwan
Lin, Nan-hong
;
Tseng, Wen-chun
;
Hung, Yu-chung
;
Yen, …
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1183-1197
Persistent link: https://www.econbiz.de/10003914855
Saved in:
4
Explaining consumer complaining behaviour in double deviation scenarios : the banking services
Casado-Díaz, Ana B.
;
Nicolau-Gonzálbez, Juan L.
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1659-1668
Persistent link: https://www.econbiz.de/10003928652
Saved in:
5
New financial service development for banks in Taiwan based on customer needs and expectations
Tsai, Wen-hsien
;
Hsu, Wei
;
Lin, Thomas W.
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 215-236
Persistent link: https://www.econbiz.de/10008904656
Saved in:
6
Knowledge of inter-customer relations as a source of value creation and commitment in financial service firm's intermediation
Eriksson, Kent
;
Fjeldstad, Øystein D.
;
Sasson, Amir
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 563-582
Persistent link: https://www.econbiz.de/10003621754
Saved in:
7
Middle managers' perception of subordinates' customer orientation in the banking sector
Zampetakis, Leonidas A.
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1033-1047
Persistent link: https://www.econbiz.de/10009154423
Saved in:
8
Online customer relationships : switching cost drivers for different relationship lengths
Al-Hawari, Mohd Ahmad
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 59-80
Persistent link: https://www.econbiz.de/10013167405
Saved in:
9
Service capabilities and customer relationship management : an investigation of the banks in Taiwan
Yang, Yi-feng
- In:
The service industries journal
32
(
2012
)
6
,
pp. 937-960
Persistent link: https://www.econbiz.de/10009538661
Saved in:
10
Trust and customer engagement in the banking sector in Ghana
Kosiba, John Paul Basewe
;
Boateng, Henry
;
Okoe, …
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 960-973
Persistent link: https://www.econbiz.de/10012292980
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