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A longitudinal study of online non-relationship intentions
Ha, Hong Youl; Janda, Swinder - In: The service industries journal 31 (2011) 3/4, pp. 343-354
Persistent link: https://www.econbiz.de/10008937452
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Customer-driven philosophy in the banking industry under different ownership status : the case of Greece
Papazissimou, Lucas G.; Geōrgopoulos, Antōnēs N. - In: The service industries journal 29 (2009) 5/6, pp. 607-620
Persistent link: https://www.econbiz.de/10003880537
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Making customer relationship management work : evidence from the banking industry in Taiwan
Lin, Nan-hong; Tseng, Wen-chun; Hung, Yu-chung; Yen, … - In: The service industries journal 29 (2009) 9/10, pp. 1183-1197
Persistent link: https://www.econbiz.de/10003914855
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Explaining consumer complaining behaviour in double deviation scenarios : the banking services
Casado-Díaz, Ana B.; Nicolau-Gonzálbez, Juan L. - In: The service industries journal 29 (2009) 11/12, pp. 1659-1668
Persistent link: https://www.econbiz.de/10003928652
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New financial service development for banks in Taiwan based on customer needs and expectations
Tsai, Wen-hsien; Hsu, Wei; Lin, Thomas W. - In: The service industries journal 31 (2011) 1/2, pp. 215-236
Persistent link: https://www.econbiz.de/10008904656
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Knowledge of inter-customer relations as a source of value creation and commitment in financial service firm's intermediation
Eriksson, Kent; Fjeldstad, Øystein D.; Sasson, Amir - In: The service industries journal 27 (2007) 5/6, pp. 563-582
Persistent link: https://www.econbiz.de/10003621754
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Middle managers' perception of subordinates' customer orientation in the banking sector
Zampetakis, Leonidas A. - In: The service industries journal 31 (2011) 7/8, pp. 1033-1047
Persistent link: https://www.econbiz.de/10009154423
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Online customer relationships : switching cost drivers for different relationship lengths
Al-Hawari, Mohd Ahmad - In: The service industries journal 42 (2022) 1/2, pp. 59-80
Persistent link: https://www.econbiz.de/10013167405
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Service capabilities and customer relationship management : an investigation of the banks in Taiwan
Yang, Yi-feng - In: The service industries journal 32 (2012) 6, pp. 937-960
Persistent link: https://www.econbiz.de/10009538661
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Trust and customer engagement in the banking sector in Ghana
Kosiba, John Paul Basewe; Boateng, Henry; Okoe, … - In: The service industries journal 40 (2020) 13/14, pp. 960-973
Persistent link: https://www.econbiz.de/10012292980