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~isPartOf:"The service industries journal"
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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
109
Kundenzufriedenheit
109
Taiwan
102
Beziehungsmarketing
87
Relationship marketing
87
Consumer behaviour
70
Konsumentenverhalten
70
Dienstleistungssektor
35
Service industry
35
Performance measurement
28
Performance-Messung
28
Hotel industry
26
Hotellerie
26
Bank
19
Beschwerdemanagement
19
Complaint management
19
Customer service
17
Kundenservice
17
Spain
17
Spanien
17
service quality
17
E-commerce
16
Electronic Commerce
16
Hospital
16
Krankenhaus
16
Dienstleistung
15
Gesundheitsversorgung
15
Health care
15
Services
15
Customer value
14
Kundenwert
14
Data envelopment analysis
13
Data-Envelopment-Analyse
13
Quality management
13
Qualitätsmanagement
13
Salespeople
13
Structural equation model
13
Strukturgleichungsmodell
13
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Undetermined
89
Free
3
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Article
367
Book / Working Paper
7
Type of publication (narrower categories)
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Article in journal
374
Aufsatz in Zeitschrift
374
Collection of articles of several authors
7
Sammelwerk
7
Case study
4
Fallstudie
4
Conference proceedings
1
Konferenzschrift
1
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Language
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English
374
Author
All
Chiu, Yung-ho
4
Lin, Wen-bao
4
Chao, Pei
3
Huang, Chin Wei
3
Huang, Leo
3
Kandampully, Jay
3
Lin, Chin-tsai
3
Tsaur, Sheng-hshiung
3
Wang, Mei-ling
3
Alves, Helena
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chang, Hsin Hsin
2
Chen, Chun-chung
2
Chen, Tser-yieth
2
Chu, Hsuan-lien
2
Chung, Hsien-jui
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo MartÃn, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Huarng, Kun-huang
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liang, Chiung-Ju
2
Lin, Hsin-hui
2
Liu, Chang-yung
2
Liu, Tsung-chi
2
Lo, Hsuan
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
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Published in...
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The service industries journal
Zi you zhong guo zhi gong ye
763
International journal of hospitality management
483
Journal of retailing and consumer services
340
Journal of business research : JBR
292
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
285
Working paper / National Bureau of Economic Research, Inc.
233
NBER working paper series
224
The journal of services marketing
216
NBER Working Paper
203
Tourism management : research, policies, practice
202
Economic review : issued bi-monthly
197
International journal of contemporary hospitality management
177
Auditing : a journal of practice & theory
176
Journal of air transport management
176
Applied economics
167
Review of Pacific Basin financial markets and policies
158
Journal of hospitality marketing & management
154
Journal of travel and tourism marketing
151
Services marketing quarterly
143
Journal of Services Marketing
136
The TQM journal : the international review of organizational improvement
129
Service business
125
International journal of quality & reliability management
118
International journal of productivity and quality management : IJPQM
115
International journal of quality and service sciences
114
Issues & studies : a social science quarterly on China, Taiwan, and East Asian affairs
114
International journal of services and operations management
112
Cogent business & management
109
Health care management review : HCM review
106
Discussion paper series / IZA
105
Journal of service research : JSR
105
Technological forecasting & social change : an international journal
99
Journal of service management
97
Total quality management & business excellence
97
Economics of education review
96
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Industrial marketing management : the international journal for industrial and high-tech firms
91
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ECONIS (ZBW)
374
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374
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1
The relationship between timing of tipping and service effort
Hsieh, An Tien
;
Wu, Der-Huang
- In:
The service industries journal
27
(
2007
)
1/2
,
pp. 1-14
Persistent link: https://www.econbiz.de/10003454652
Saved in:
2
A comparative analysis of quantity and price competitions in tourism supply chain networks for package holidays
Huang, George Q.
;
Song, Haiyan
;
Zhang, Xinyan
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1593-1606
Persistent link: https://www.econbiz.de/10008661594
Saved in:
3
Racial differences in restaurant tipping : a labour process perspective
Brewster, Zachary W.
;
Mallinson, Christine
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1053-1075
Persistent link: https://www.econbiz.de/10003990478
Saved in:
4
Assessing and differentiating the quality of Internet-based services : a case of online banking in
Taiwan
Yu, Chian-son
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 581-602
Persistent link: https://www.econbiz.de/10003775760
Saved in:
5
Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow
;
Yang, King-jang
;
Yeh, Tsu-ming
;
Pai, …
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
Saved in:
6
Establishment of a performance-evaluation model for service quality in the banking industry
Chen, Shun-hsing
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 235-247
Persistent link: https://www.econbiz.de/10003849590
Saved in:
7
An integrated model of customer loyalty : an empirical examination in retailing practice
Chen, Yen-chun
;
Shen, Yung-cheng
;
Liao, Shuling
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 267-280
Persistent link: https://www.econbiz.de/10003870587
Saved in:
8
Using fuzzy analytic hierarchy process to evaluate service performance of a travel intermediary
Lin, Chin-tsai
;
Lee, Chuan
;
Chen, Wen-yu
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 281-296
Persistent link: https://www.econbiz.de/10003870590
Saved in:
9
Displayed emotions to patronage intention : consumer response to contact personnel performance
Wang, Edward Shih-tse
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 317-329
Persistent link: https://www.econbiz.de/10003870604
Saved in:
10
Customer relationship management of the information education services industry in
Taiwan
: attributes, benefits and relationship
Liang, Chiung-Ju
;
Wang, Wen-Hung
- In:
The service industries journal
27
(
2007
)
1/2
,
pp. 29-46
Persistent link: https://www.econbiz.de/10003454655
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