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Analyzing systemic customer value in scalable business service
Pynnönen, Mikko; Hallikas, Jukka; Ritala, Paavo; … - In: The service industries journal 34 (2014) 14, pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
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Relationships and impacts of service quality, perceived value, customer satisfaction, and image : an empirical study
Hu, Hsin-hui; Kandampully, Jay; Juwaheer, Thanika Devi - In: The service industries journal 29 (2009) 1/2, pp. 111-125
Persistent link: https://www.econbiz.de/10003849576
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Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel; Dawes, Philip L. - In: The service industries journal 29 (2009) 3/4, pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
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The dimensions of international hotel employee service attitude and their managerial implications
Kuo, Chun-min - In: The service industries journal 29 (2009) 9/10, pp. 1199-1214
Persistent link: https://www.econbiz.de/10003914858
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The importance of hotel employee service attitude and the satisfaction of international tourists
Kuo, Chun-Min - In: The service industries journal 27 (2007) 7/8, pp. 1073-1085
Persistent link: https://www.econbiz.de/10003598958
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The influence of internet customer reviews on the online sales and prices in hotel industry
Öğüt, Hulisi; Tas, Bedri Kamil Onur - In: The service industries journal 32 (2012) 1/2, pp. 197-214
Persistent link: https://www.econbiz.de/10009427689
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Social media's contribution to customer satisfaction with services
Pinto, Mary Beth - In: The service industries journal 35 (2015) 11/12, pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
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Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert; Horbel, Chris; Popp, Bastian - In: The service industries journal 40 (2020) 11/12, pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
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Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong; Wang, Jing - In: The service industries journal 36 (2016) 9/10, pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
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The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle; Petzer, Daniël Johannes - In: The service industries journal 38 (2018) 13/14, pp. 948-973
Persistent link: https://www.econbiz.de/10011962028