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Consumer behaviour
197
Konsumentenverhalten
197
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
134
Service quality
134
Beziehungsmarketing
100
Relationship marketing
100
Emotion
34
Dienstleistungssektor
27
Service industry
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Taiwan
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customer satisfaction
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Online retailing
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Online-Handel
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Beschwerdemanagement
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Einzelhandel
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customer loyalty
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service quality
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Wang, Stephen W.
4
Yi, Youjae
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Dabholkar, Pratibha A.
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Ha, Hong Youl
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Ha, Sejin
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Hsu, Maxwell K.
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Sanz Blas, Silvia
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Ahmed, Sohel
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Ahn, Jiseon
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Akhtar, Nadeem
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Alrawadieh, Zaid
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Amin, Muslim
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Anasori, Elham
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Arici, Hasan Evrim
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Bayighomog, Steven W.
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Bowden, Jana
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Bowen, David
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Cetin, Gurel
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Chen, Li-Fei
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Ding Hooi Ting
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Kulbo, Nora Bakabbey
2
Köseoglu, Mehmet Ali
2
Lee, Seonjeong
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The service industries journal
Journal of business research : JBR
2,276
Journal of retailing and consumer services
2,050
International journal of hospitality management
958
NBER working paper series
860
International journal of consumer studies
770
Working paper / National Bureau of Economic Research, Inc.
730
Psychology & marketing
728
NBER Working Paper
652
Journal of consumer research : JCR ; an interdisciplinary bimonthly
647
SpringerLink / Bücher
467
Tourism management : research, policies, practice
443
Discussion paper series / IZA
435
Asia Pacific journal of marketing and logistics
432
Journal of travel and tourism marketing
405
The journal of product & brand management
403
Management science : journal of the Institute for Operations Research and the Management Sciences
397
European journal of marketing : EJM
384
Journal of business ethics : JOBE
384
Journal of marketing research : JMR
381
The journal of brand management : an international journal
374
Cogent business & management
366
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
355
The journal of services marketing
352
CESifo working papers
351
Journal of retailing
351
Journal of marketing management : MM
347
International journal of contemporary hospitality management
345
Journal of the Academy of Marketing Science
345
Journal of economic behavior & organization : JEBO
342
Journal of economic psychology : research in economic psychology and behavioral economics
341
Journal of marketing
335
Journal of consumer behaviour : an international research review
334
Journal of international consumer marketing
327
Discussion paper / Centre for Economic Policy Research
323
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
323
Marketing letters : a journal of research in marketing
320
Journal of hospitality marketing & management
316
Journal of marketing communications
309
The international review of retail, distribution and consumer research
304
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ECONIS (ZBW)
330
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330
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1
Comparative analysis of experience-oriented customer needs based on the Kano model : an empirical study
Ko, Hsien-tang
;
Lu, Hsi-peng
;
Yu, Hueiju
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1973-1990
Persistent link: https://www.econbiz.de/10009582146
Saved in:
2
Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel
;
Dawes, Philip L.
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
Saved in:
3
Relational benefits, their consequences, and customer membership types
Lee, Yong-ki
;
Choi, Byung-ho
;
Kim, Dong Jin
;
Hyun, …
- In:
The service industries journal
34
(
2014
)
3
,
pp. 230-250
Persistent link: https://www.econbiz.de/10010344134
Saved in:
4
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
5
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
Saved in:
6
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
7
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
8
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
9
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
10
Emotional prototypes, emotional memory usages, and customer satisfaction
Akgün, Ali E.
;
Keskin, Halit
;
Alan, Alev Kocak
- In:
The service industries journal
37
(
2017
)
7/8
,
pp. 494-520
Persistent link: https://www.econbiz.de/10011760451
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