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Dienstleistungsqualität
294
Service quality
294
Consumer behaviour
198
Konsumentenverhalten
197
Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungssektor
48
Service industry
48
Taiwan
46
Emotion
37
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33
Kundenservice
33
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30
Markenführung
30
Confidence
29
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29
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26
Complaint management
26
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26
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26
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26
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23
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23
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23
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21
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Alves, Helena
4
Ha, Hong Youl
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Lin, Wen-bao
4
Wang, Stephen W.
4
Yi, Youjae
4
Dabholkar, Pratibha A.
3
Ha, Sejin
3
Hsu, Maxwell K.
3
Kandampully, Jay
3
Kim, Wansoo
3
Malhotra, Neeru
3
Nicholson, Michael
3
Ok, Chihyung
3
Park, Jungkun
3
Rayburn, Steven W.
3
Sanz Blas, Silvia
3
Taheri, Babak
3
Tsaur, Sheng-hshiung
3
Wang, Mei-ling
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
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Yen, David C.
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2
Ahmed, Sohel
2
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2
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2
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2
Canter, Deborah D.
2
Casaló, Luis V.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
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The service industries journal
Journal of business research : JBR
2,449
Journal of retailing and consumer services
2,153
International journal of hospitality management
1,127
NBER working paper series
1,054
Working paper / National Bureau of Economic Research, Inc.
930
NBER Working Paper
833
International journal of consumer studies
786
Psychology & marketing
728
SpringerLink / Bücher
653
Journal of consumer research : JCR ; an interdisciplinary bimonthly
599
European Journal of Marketing
570
Industrial marketing management : the international journal for industrial and high-tech firms
532
Tourism management : research, policies, practice
502
Asia Pacific journal of marketing and logistics
465
Journal of Services Marketing
463
Journal of travel and tourism marketing
454
The journal of services marketing
450
Journal of Consumer Marketing
449
Management science : journal of the Institute for Operations Research and the Management Sciences
427
Journal of the Academy of Marketing Science
417
European journal of marketing : EJM
415
The journal of product & brand management
410
International journal of contemporary hospitality management
408
Journal of marketing research : JMR
401
Cogent business & management
398
Journal of marketing management : MM
396
Journal of marketing
395
Journal of retailing
394
Journal of health economics
388
The journal of brand management : an international journal
388
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
355
Journal of hospitality marketing & management
354
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
350
Marketing intelligence & planning
347
Journal of international consumer marketing
338
Marketing letters : a journal of research in marketing
335
Discussion paper series / IZA
332
Journal of strategic marketing
329
International Journal of Retail & Distribution Management
328
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ECONIS (ZBW)
556
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1
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556
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1
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
2
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
3
Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
Saved in:
4
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
5
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
6
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
7
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
8
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
9
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
10
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
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