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Customer e-complaining behaviours using social media
Balaji, M. S.; Jha, Subhash; Stafford, Marla Royne - In: The service industries journal 35 (2015) 11/12, pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
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Does culture affect sentiments expressed in cruise tours' eWOM?
Buzova, Daniela; Sanz Blas, Silvia; Cervera-Taulet, Amparo - In: The service industries journal 39 (2019) 2, pp. 154-173
Persistent link: https://www.econbiz.de/10012203259
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Consumer engagement : the role of social currency in online reviews
Kesgin, Muhammet; Murthy, Rajendran S. - In: The service industries journal 39 (2019) 7/8, pp. 609-636
Persistent link: https://www.econbiz.de/10012204746
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Towards a typology of negative engagement behavior in social media
Lievonen, Matias; Bowden, Jana; Luoma-aho, Vilma - In: The service industries journal 43 (2023) 3/4, pp. 238-259
Persistent link: https://www.econbiz.de/10014321576
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Revisiting a model of customer engagement cycle : a systematic review
Hoang, Duc; Kousi, Sofia; Martinez, Luis F.; Kumar, Satish - In: The service industries journal 43 (2023) 9/10, pp. 579-617
Persistent link: https://www.econbiz.de/10014321614
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The relationship between Internet addiction and negative eWOM
Israeli, Aviad A.; Lee, Seonjeong; Karpinski, Aryn C. - In: The service industries journal 39 (2019) 13/14, pp. 943-965
Persistent link: https://www.econbiz.de/10012205909
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Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.; Dubinsky, Alan J. - In: The service industries journal 34 (2014) 3, pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
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Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga; Weber, Tiziana Brenner Beauchamp; … - In: The service industries journal 39 (2019) 11/12, pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
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Key drivers of services website loyalty
Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
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Customer engagement and purchase intention in live-streaming digital marketing platforms
Addo, Prince Clement; Fang, Jiaming; Asare, Andy Ohemeng; … - In: The service industries journal 41 (2021) 11/12, pp. 767-786
Persistent link: https://www.econbiz.de/10012623973