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Market segmentation of airline cargo transport
Chao, Ching-cheng; Lirn, Tai-cherng; Shang, Kuo Chung - In: The service industries journal 33 (2013) 15/16, pp. 1672-1685
Persistent link: https://www.econbiz.de/10010229397
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Consumers' captive service experiences : it's you and me
Rayburn, Steven W. - In: The service industries journal 35 (2015) 15/16, pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
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The Frontiers in Service Conference : a 20-year retrospective
Dorsch, Michael J.; Fisk, Raymond P.; Grove, Stephen J. - In: The service industries journal 34 (2014) 6, pp. 477-494
Persistent link: https://www.econbiz.de/10010379354
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Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari - In: The service industries journal 36 (2016) 1/2, pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
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Searching for latent class segments in technological services
Rondan-Cataluña, Francisco Javier; Sanchez-Franco, … - In: The service industries journal 30 (2010) 5/6, pp. 831-849
Persistent link: https://www.econbiz.de/10003992918
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Explaining market heterogeneity in terms of value perceptions
Ruiz, David Martín; Barroso Castro, Carmen; Amario, … - In: The service industries journal 27 (2007) 7/8, pp. 1087-1110
Persistent link: https://www.econbiz.de/10003598961
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Service quality in public services as a segmentation variable
Sánchez-Pérez, Manuel; Sánchez-Fernández, Raquel; … - In: The service industries journal 27 (2007) 3/4, pp. 355-369
Persistent link: https://www.econbiz.de/10003501898
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Combining service blueprint and FMEA for service design
Chuang, Pao-Tiao - In: The service industries journal 27 (2007) 1/2, pp. 91-104
Persistent link: https://www.econbiz.de/10003454662
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Assessing primary healthcare services quality in Spain : managers vs. Patients perceptions
Miranda, Francisco J.; Chamorro, Antonio; Murillo, Luis R. - In: The service industries journal 30 (2010) 13/14, pp. 2137-2149
Persistent link: https://www.econbiz.de/10008809599
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Learning from the past and present : measuring Internet banking service quality
Wu, Yu-lung; Tao, Yu-hui; Yang, Pei-chi - In: The service industries journal 32 (2012) 3/4, pp. 477-497
Persistent link: https://www.econbiz.de/10009510673