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How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming; Hsu, Meng-Hsiang; Lee, Yi-Jung - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
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Effect of cross-functional integration between operations and marketing on negative critical incidents
Bardhan, Amit Kumar; Pattnaik, Samrat - In: Total quality management & business excellence : an … 28 (2017) 12, pp. 1357-1377
Persistent link: https://www.econbiz.de/10011781625
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Customer satisfaction barometers and economic development : an explorative ordinal regression analysis
Grigoroudis, E.; Nikolopoulou, G.; Zopounidis, Constantin - In: Total quality management & business excellence : an … 19 (2008) 5/6, pp. 441-460
Persistent link: https://www.econbiz.de/10003740718
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Managing channel quality : the consequential impacts of the grey market
Huang, Jen-hung; Lee, Bruce C. Y.; Hsiao, Chih-tung - In: Total quality management & business excellence : an … 19 (2008) 11/12, pp. 1235-1247
Persistent link: https://www.econbiz.de/10003807727
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The impact of e-service quality, customer satisfaction and loyalty on e-marketing: moderating effect of perceived value
Chang, Hsin Hsin; Wang, Yao-hua; Yang, Wen-ying - In: Total quality management & business excellence : an … 20 (2009) 3/4, pp. 423-443
Persistent link: https://www.econbiz.de/10003862531
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The service-profit chain : a review and extension
Yee, Rachel W. Y.; Yeung, Andy C. L.; Cheng, T. C. E.; … - In: Total quality management & business excellence : an … 20 (2009) 5/6, pp. 617-632
Persistent link: https://www.econbiz.de/10003882597
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Can't fix service quality? : read this
Mergen, A. Erhan; Stevenson, William J. - In: Total quality management & business excellence : an … 20 (2009) 5/6, pp. 681-686
Persistent link: https://www.econbiz.de/10003882605
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An assessment of the quality of a tourist destination: the case of Nerja, Spain
López-Toro, Alberto A.; Díaz-Muñoz, Rocío; … - In: Total quality management & business excellence : an … 21 (2010) 3/4, pp. 269-289
Persistent link: https://www.econbiz.de/10003979777
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An investigation into the effects of IS quality and top management support on ERP system usage
Lin, Hsiu-fen - In: Total quality management & business excellence : an … 21 (2010) 3/4, pp. 335-349
Persistent link: https://www.econbiz.de/10003979792
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Increasing the organisational performance benefits of TQM: an approach based on organisational design
García-Bernal, Javier; Ramírez Alesón, Marisa - In: Total quality management & business excellence : an … 21 (2010) 3/4, pp. 363-382
Persistent link: https://www.econbiz.de/10003979800