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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Customer satisfaction
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Qualitätsmanagement
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Dahlgaard, Jens Jörn
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Chen, Kuen-Suan
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Dahlgaard-Park, Su Mi
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Dužević, Ines
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Petnji Yaya, Luc Honore
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Aleksic, Aleksandar
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
SpringerLink / Bücher
1,460
Journal of retailing and consumer services
441
Journal of business research : JBR
402
International journal of hospitality management
361
Gabler Edition Wissenschaft
334
Springer eBook Collection / Business and Economics
320
Springer eBook Collection
307
Research
241
Europäische Hochschulschriften / 5
224
Journal of marketing research : JMR
197
The journal of services marketing
191
The service industries journal
186
Lehrbuch
185
Tourism management : research, policies, practice
171
Journal of travel and tourism marketing
170
Journal of hospitality marketing & management
155
International journal of contemporary hospitality management
145
Journal of the Academy of Marketing Science
128
Industrial marketing management : the international journal for industrial and high-tech firms
117
Cogent business & management
112
International journal of market research : JMRS ; the journal of the Market Research Society
107
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
107
Services marketing quarterly
106
essentials
104
Psychology & marketing
101
Gabler Research
100
Hamburger Schriften zur Marketingforschung
98
Journal of air transport management
96
Schriftenreihe Merkur : Schriften zum innovativen Marketing-Management
92
Asia Pacific journal of marketing and logistics
91
Journal of service research : JSR
90
Arbeitspapier / Universität Erlangen-Nürnberg, Betriebswirtschaftliches Institut, Lehrstuhl für Marketing
87
Tourism management perspectives : TMP
86
Innovatives Markenmanagement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
85
Service business
85
The TQM journal : the international review of organizational improvement
85
Journal of marketing management : MM
80
Journal of strategic marketing
79
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ECONIS (ZBW)
171
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1
How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming
;
Hsu, Meng-Hsiang
;
Lee, Yi-Jung
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
Saved in:
2
Effect of cross-functional integration between operations and marketing on negative critical incidents
Bardhan, Amit Kumar
;
Pattnaik, Samrat
- In:
Total quality management & business excellence : an …
28
(
2017
)
12
,
pp. 1357-1377
Persistent link: https://www.econbiz.de/10011781625
Saved in:
3
Customer satisfaction barometers and economic development : an explorative ordinal regression analysis
Grigoroudis, E.
;
Nikolopoulou, G.
;
Zopounidis, Constantin
- In:
Total quality management & business excellence : an …
19
(
2008
)
5/6
,
pp. 441-460
Persistent link: https://www.econbiz.de/10003740718
Saved in:
4
Managing channel quality : the consequential impacts of the grey market
Huang, Jen-hung
;
Lee, Bruce C. Y.
;
Hsiao, Chih-tung
- In:
Total quality management & business excellence : an …
19
(
2008
)
11/12
,
pp. 1235-1247
Persistent link: https://www.econbiz.de/10003807727
Saved in:
5
The impact of e-service quality, customer satisfaction and loyalty on e-marketing: moderating effect of perceived value
Chang, Hsin Hsin
;
Wang, Yao-hua
;
Yang, Wen-ying
- In:
Total quality management & business excellence : an …
20
(
2009
)
3/4
,
pp. 423-443
Persistent link: https://www.econbiz.de/10003862531
Saved in:
6
The service-profit chain : a review and extension
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
; …
- In:
Total quality management & business excellence : an …
20
(
2009
)
5/6
,
pp. 617-632
Persistent link: https://www.econbiz.de/10003882597
Saved in:
7
Can't fix service quality? : read this
Mergen, A. Erhan
;
Stevenson, William J.
- In:
Total quality management & business excellence : an …
20
(
2009
)
5/6
,
pp. 681-686
Persistent link: https://www.econbiz.de/10003882605
Saved in:
8
An assessment of the quality of a tourist destination: the case of Nerja, Spain
López-Toro, Alberto A.
;
Díaz-Muñoz, Rocío
; …
- In:
Total quality management & business excellence : an …
21
(
2010
)
3/4
,
pp. 269-289
Persistent link: https://www.econbiz.de/10003979777
Saved in:
9
An investigation into the effects of IS quality and top management support on ERP system usage
Lin, Hsiu-fen
- In:
Total quality management & business excellence : an …
21
(
2010
)
3/4
,
pp. 335-349
Persistent link: https://www.econbiz.de/10003979792
Saved in:
10
Increasing the organisational performance benefits of TQM: an approach based on organisational design
García-Bernal, Javier
;
Ramírez Alesón, Marisa
- In:
Total quality management & business excellence : an …
21
(
2010
)
3/4
,
pp. 363-382
Persistent link: https://www.econbiz.de/10003979800
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