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Hospitality and tourism online reviews : recent trends and future directions
Schuckert, Markus; Liu, Xianwei; Law, Chun Hung Roberts - In: Journal of travel and tourism marketing 32 (2015) 5/6, pp. 608-621
Persistent link: https://www.econbiz.de/10011386932
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Customer loyalty : a review and future directions with a special focus on the hospitality industry
Kandampully, Jay; Zhang, Tingting Christina; Bilgihan, Anil - In: International journal of contemporary hospitality management 27 (2015) 3, pp. 379-414
Persistent link: https://www.econbiz.de/10011308466
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Investigating cross-national heterogeneity in the adoption of online hotel reviews
Ayeh, Julian K.; Au, Norman; Law, Chun Hung Roberts - In: International journal of hospitality management 55 (2016), pp. 142-153
Persistent link: https://www.econbiz.de/10011498016
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Assessing hotel-related smartphone apps using online reviews
Wang, Dan; Xiang, Zheng; Law, Chun Hung Roberts; Ki, … - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 291-313
Persistent link: https://www.econbiz.de/10011499209
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Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina; Bilgihan, Anil; Cobanoglu, Cihan; … - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
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A segmentation of online reviews by language groups : how English and non-English speakers rate hotels differently
Schuckert, Markus; Liu, Xianwei; Law, Chun Hung Roberts - In: International journal of hospitality management 48 (2015), pp. 143-149
Persistent link: https://www.econbiz.de/10011341593
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The effect of online reviews on hotel booking intention : the role of reader-reviewer similarity
Chan, Irene Cheng Chu; Lam, Long W.; Chow, Cheris W. C.; … - In: International journal of hospitality management 66 (2017), pp. 54-65
Persistent link: https://www.econbiz.de/10011810940
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The influence of online reviews to online hotels booking intentions
Zhao, Xinyuan; Wang, Liang; Guo, Xiao; Law, Chun Hung … - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1343-1364
Persistent link: https://www.econbiz.de/10011403403
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Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Sukhu, Anupama; Choi, Hyeyoon; Bujisic, Milos; … - In: International journal of hospitality management 77 (2019), pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
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How do domestic and international high-end hotel brands receive and manage customer feedback?
Schuckert, Markus; Liang, Sai; Law, Chun Hung Roberts; … - In: International journal of hospitality management 77 (2019), pp. 528-537
Persistent link: https://www.econbiz.de/10011988936