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Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush; Jain, Kokil; Kingshott, Russel P. J.; … - In: Journal of business research : JBR 121 (2020), pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
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Tourist shoppers' evaluation of retail service : a study of cross-border versus international outshoppers
Sharma, Piyush; Chen, Ivy S. N.; Luk, Sherriff T. K. - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 3, pp. 392-419
Persistent link: https://www.econbiz.de/10011900482
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Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.; Sharma, Piyush; Chen, Ivy S. N. - In: The journal of services marketing 27 (2013) 1, pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
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Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush; Ueno, Akiko; Kingshott, Russel - In: Journal of retailing and consumer services 59 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
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Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa; Gong, Taeshik; Sharma, Piyush; Chu, Candace - In: Journal of business research : JBR 150 (2022), pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
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Managing customer relationships in the emerging markets : guanxi as a driver of Chinese customer loyalty
Lee, Liane W. Y.; Tang, Yiming; Yip, Leslie S. C.; … - In: Journal of business research : JBR 86 (2018), pp. 356-365
Persistent link: https://www.econbiz.de/10011855359
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Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus; Sharma, Piyush; Hosie, Peter J. - In: The journal of services marketing 29 (2015) 5, pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
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Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin; Sharma, Piyush; Zhan, Wu; Su, Yong - In: The journal of services marketing 31 (2017) 7, pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
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Are strong brands a source of competitive advantage in the virtual world?
Sharma, Piyush - In: Branding and sustainable competitive advantage : …, (pp. 4-23). 2012
Persistent link: https://www.econbiz.de/10009707222
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The impact of relational versus technological resources on e-loyalty : a comparative study between local, national and foreign branded banks
Kingshott, Russel P. J.; Sharma, Piyush; Chung, Henry F. L. - In: Industrial marketing management : the international … 72 (2018), pp. 48-58
Persistent link: https://www.econbiz.de/10011887283