//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer loyalty"
~subject:"Kundenbindung"
~subject:"customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Reasons why dissatisfied custo...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Customer loyalty
Kundenbindung
customer satisfaction
Relationship marketing
1,126
Beziehungsmarketing
1,059
Customer satisfaction
965
Customer retention
927
Consumer behaviour
924
Konsumentenverhalten
823
Kundenzufriedenheit
739
Service quality
526
customer loyalty
499
Dienstleistungsqualität
483
Brand management
143
Markenführung
137
Retail trade
114
Einzelhandel
108
Confidence
105
Vertrauen
105
Brand image
104
Customer Loyalty
104
Markenimage
97
service quality
91
Corporate social responsibility
90
Social Web
90
Social web
90
Customer service
89
Electronic Commerce
88
Online retailing
84
Germany
83
Online-Handel
83
Bank
82
E-commerce
80
Trust
80
Deutschland
79
Marketing
77
Kundenservice
76
Online-Marketing
75
Brand loyalty
74
Corporate Social Responsibility
73
more ...
less ...
Online availability
All
Undetermined
1,136
Free
280
Type of publication
All
Article
1,576
Book / Working Paper
436
Other
3
Type of publication (narrower categories)
All
Article in journal
775
Aufsatz in Zeitschrift
775
research-article
438
Aufsatz im Buch
137
Book section
137
Hochschulschrift
102
Thesis
70
Graue Literatur
43
Non-commercial literature
43
Collection of articles of several authors
31
Sammelwerk
31
case-report
28
review
28
review-article
26
Article
22
Working Paper
22
Conference paper
20
Konferenzbeitrag
20
Arbeitspapier
19
Aufsatzsammlung
19
Case study
16
Fallstudie
16
viewpoint
16
conceptual-paper
15
Collection of articles written by one author
11
Ratgeber
11
Sammlung
11
Guidebook
9
Handbook
7
Handbuch
7
non-article
7
Konferenzschrift
4
technical-paper
4
Conference proceedings
3
Interview
2
Systematic review
2
Übersichtsarbeit
2
Bibliographie
1
Conference Paper
1
Lehrbuch
1
more ...
less ...
Language
All
English
1,705
German
225
Undetermined
69
Lithuanian
8
French
4
Spanish
3
Polish
1
Romanian
1
Albanian
1
more ...
less ...
Author
All
Rennhak, Carsten
12
Ferguson, Rick
9
Izogo, Ernest Emeka
8
Kandampully, Jay
8
Prentice, Catherine
8
Aksoy, Lerzan
7
Becker, Roman
7
Daschmann, Gregor
7
Hlavinka, Kelly
7
Frank, Björn
6
Ramaseshan, B.
6
Baumann, Chris
5
Bilgihan, Anil
5
Confente, Ilenia
5
Gouthier, Matthias
5
Han, Heesup
5
Lee, Richard
5
Makanyeza, Charles
5
Mattila, Anna S.
5
Murphy, Jamie
5
Ozuem, Wilson
5
Pilelienė, Lina
5
Ramanathan, Ramakrishnan
5
Rodríguez del Bosque, Ignacio A.
5
Rowley, Jennifer
5
Anaya-Sánchez, Rafael
4
Athanasopoulou, Pinelopi
4
Auruškevičienė, Viltė
4
Babakus, Emin
4
Bakanauskas, Arvydas
4
Bell, Chip R.
4
Burton, Suzan
4
Enkawa, Takao
4
Giovanis, Apostolos
4
Hennig-Thurau, Thorsten
4
Jarvis, Wade
4
Keiningham, Timothy
4
Kreutzer, Ralf T.
4
Körnert, Jan
4
Melnyk, Valentyna
4
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
18
Munich Business School
10
Nomos Verlagsgesellschaft
4
Verlag Dr. Kovač
4
GABAL-Verlag GmbH
3
Logos Verlag Berlin
3
Siauliai University
3
Vytautas Magnus University
3
W. Kohlhammer GmbH
3
epubli GmbH
3
Books on Demand GmbH <Norderstedt>
2
Edward Elgar Publishing
2
Excellence-in-Service-Konferenz <5., 2015, Koblenz>
2
Institut für Wirtschaftsinformatik <Bern>
2
Institut für Wirtschaftsinformatik <Siegen>
2
National Bureau of Economic Research
2
Springer Gabler <Firma>
2
Technische Universität Dresden
2
Universität <Augsburg> / Lehrstuhl für BWL, Wirtschaftsinformatik,Informations- & Finanzmanagement
2
Autohaus Buch und Formular
1
BusinessVillage GmbH
1
C.E.P.R. Discussion Papers
1
Center for Service Excellence
1
Center for Urban & Real Estate Management <Zürich>
1
Christian-Albrechts-Universität zu Kiel
1
Dpunkt.Verlag <Heidelberg>
1
Duesseldorf University of Applied Sciences
1
Eberhard Karls Universität Tübingen
1
Ernst-Moritz-Arndt-Universität Greifswald
1
European Business School <Oestrich-Winkel>
1
Faculteit Economie en Bedrijfskunde, Universiteit Gent
1
Fakultät Wirtschaftswissenschaften, Technische Universität Bergakademie Freiberg
1
Frankreich / Autorité de la Concurrence
1
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
1
Haufe-Lexware GmbH & Co. KG
1
IGI Global
1
INTARGIA Managementberatung GmbH
1
ISM University of Management and Economics
1
Institut für Agrarökonomie, Georg-August-Universität Göttingen
1
Institut für Betriebsforschung <Hannover> / Abteilung Markt und Konsum
1
more ...
less ...
Published in...
All
Journal of Services Marketing
75
International Journal of Bank Marketing
54
Journal of Consumer Marketing
54
Journal of retailing and consumer services
48
European Journal of Marketing
40
International Journal of Retail & Distribution Management
34
Journal of business research : JBR
29
Journal of Product & Brand Management
25
International Journal of Contemporary Hospitality Management
24
Marketing Intelligence & Planning
24
Strategic Direction
22
SpringerLink / Bücher
20
International journal of contemporary hospitality management
13
Journal of Service Management
13
Strategy & Leadership
13
International journal of hospitality management
12
Research
12
Springer eBook Collection
12
The service industries journal
12
Journal of the Academy of Marketing Science
11
The TQM journal : the international review of organizational improvement
11
The international journal of bank marketing : IJBM
11
Asia Pacific Journal of Marketing and Logistics
10
Cogent business & management
10
Journal of Business & Industrial Marketing
10
Journal of marketing theory and practice
10
Munich Business School - Publications
10
Psychology & marketing
10
Asia Pacific journal of marketing and logistics
9
International Journal of Quality & Reliability Management
9
Management Decision
9
Munich Business School Working Paper
9
The TQM Journal
9
The journal of services marketing
9
Service business
8
The TQM Magazine
8
Australasian marketing journal
7
Harvard business review : HBR
7
How to succeed in the digital age : strategies from 17 top managers
7
International journal of quality & reliability management
7
more ...
less ...
Source
All
ECONIS (ZBW)
1,265
Other ZBW resources
563
RePEc
65
USB Cologne (business full texts)
42
BASE
33
EconStor
26
USB Cologne (EcoSocSci)
21
more ...
less ...
Showing
1
-
10
of
2,015
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina
;
Bilgihan, Anil
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
Saved in:
2
Why do consumers stay when things are bad and leave when things are good?
Leisen Pollack, Birgit
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
3
,
pp. 191-206
Persistent link: https://www.econbiz.de/10010490480
Saved in:
3
Is there a relation between religiosity and customer loyalty in the Chinese context?
Tang, Gui
;
Li, Dong
- In:
International journal of consumer studies
39
(
2015
)
6
,
pp. 639-647
Persistent link: https://www.econbiz.de/10011418945
Saved in:
4
Model for measuring customer loyalty towards a service provider
Skačkauskienė, Ilona
;
Vilkaitė-Vaitonė, Neringa
; …
- In:
Journal of business economics and management
16
(
2015
)
6
,
pp. 1185-1200
Persistent link: https://www.econbiz.de/10011421758
Saved in:
5
Net promoter score : a conceptual analysis
Mandal, Pratap Chandra
- In:
International journal of management concepts and …
8
(
2014
)
4
,
pp. 209-219
Persistent link: https://www.econbiz.de/10011284557
Saved in:
6
The relationship continuity model and customer loyalty in the banking industry : a case study of the maskan bank of Iran
Faryabi, Mohammad
;
Sadeghzadeh, Kousar
;
Zakeri, Abdolnaser
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 37-52
Persistent link: https://www.econbiz.de/10011289287
Saved in:
7
The role of customer loyalty as a brand extension purchase predictor
Martinelli, Elisa
;
Belli, Alex
;
Marchi, Gianluca
- In:
The international review of retail, distribution and …
25
(
2015
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011299067
Saved in:
8
How do customers' SNS participation activities impact on customer equity drivers and customer loyalty? : focus on the SNS services of a global SPA brand
Chae, Heeju
;
Ko, Eunju
;
Han, Jinghe
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
2
,
pp. 122-141
Persistent link: https://www.econbiz.de/10011302923
Saved in:
9
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
10
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->