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~subject:"Customer loyalty"
~subject:"customer loyalty"
~subject:"customer satisfaction"
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Customer loyalty
customer loyalty
customer satisfaction
Relationship marketing
1,130
Beziehungsmarketing
1,063
Customer satisfaction
967
Kundenbindung
950
Customer retention
930
Consumer behaviour
925
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824
Kundenzufriedenheit
741
Service quality
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Dienstleistungsqualität
484
Brand management
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Markenführung
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Retail trade
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Einzelhandel
108
Confidence
106
Customer Loyalty
106
Vertrauen
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Brand image
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91
service quality
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90
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83
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82
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80
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80
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80
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78
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76
Brand loyalty
75
Online-Marketing
75
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Prentice, Catherine
11
Rennhak, Carsten
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9
Izogo, Ernest Emeka
8
Kandampully, Jay
8
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7
Mattila, Anna S.
7
Bilgihan, Anil
6
Frank, Björn
6
Aksoy, Lerzan
5
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5
Lee, Richard
5
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5
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5
Ramaseshan, B.
5
Rowley, Jennifer
5
Auruškevičienė, Viltė
4
Babakus, Emin
4
Bakanauskas, Arvydas
4
Bell, Chip R.
4
Burton, Suzan
4
Enkawa, Takao
4
Gan, Christopher
4
Han, Heesup
4
Hapsari, Raditha
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Jarvis, Wade
4
Körnert, Jan
4
Mittal, Divya
4
Murphy, Jamie
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Ottar Olsen, Svein
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Ouschan, Robyn
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Patterson, Paul G.
4
Ramanathan, Ramakrishnan
4
Roberts-Lombard, Mornay
4
Rundle‐Thiele, Sharyn
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4
Smith, Malcolm
4
Spiller, Achim
4
Wolf, Cornelia
4
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Munich Business School
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
2
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2
Faculteit Economie en Bedrijfskunde, Universiteit Gent
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HAL
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Institut für Wirtschaftsinformatik <Bern>
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Berkeley Electronic Press
1
Center for Urban & Real Estate Management <Zürich>
1
Departemen Manajemen dan Bisnis, Fakultas Ekonomi
1
Duesseldorf University of Applied Sciences
1
European Association of Agricultural Economists - EAAE
1
Fakultät Wirtschaftswissenschaften, Technische Universität Bergakademie Freiberg
1
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
1
INTARGIA Managementberatung GmbH
1
ISM University of Management and Economics
1
Institut für Agrarökonomie, Georg-August-Universität Göttingen
1
Institut für Betriebsforschung <Hannover> / Abteilung Markt und Konsum
1
Institut für Versicherungswirtschaft <Wien>
1
Instytut Badañ Gospodarczych (IBG)
1
International Association for the Study of Insurance Economics
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Keleti Károly Gazdasági Kar, Óbudai Egyetem
1
Majandusteaduskond, Tallinna Tehnikaülikool
1
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1
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1
Technische Universität Dresden
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Universidad del CEMA
1
University of Stellenbosch. Faculty of Arts and Social Sciences. Dept. of Information Science.
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1
Universität <Augsburg> / Lehrstuhl für Betriebswirtschaftslehre Schwerpunkt Unternehmensführung und Organisation
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Universität <Augsburg> / Lehrstuhl für Betriebswirtschaftslehre,Wirtschaftsinformatik & Financial Engineering
1
Universität <Tübingen> / Abteilung Betriebswirtschaftslehre, insbesondere Wirtschaftsinformatik
1
Université Paris-Dauphine (Paris IX)
1
Vend Consulting GmbH
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Published in...
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Journal of Services Marketing
75
International Journal of Bank Marketing
54
Journal of Consumer Marketing
53
Journal of retailing and consumer services
42
European Journal of Marketing
40
International Journal of Retail & Distribution Management
34
Journal of Product & Brand Management
25
International Journal of Contemporary Hospitality Management
24
Marketing Intelligence & Planning
24
Strategic Direction
22
Journal of business research : JBR
18
The service industries journal
16
Journal of hospitality marketing & management
15
Journal of Service Management
13
Strategy & Leadership
13
International journal of contemporary hospitality management
12
The TQM journal : the international review of organizational improvement
11
The international journal of bank marketing : IJBM
11
Asia Pacific Journal of Marketing and Logistics
10
Cogent Business & Management
10
Cogent business & management
10
Journal of Business & Industrial Marketing
10
Munich Business School - Publications
10
International Journal of Quality & Reliability Management
9
International journal of hospitality management
9
Management Decision
9
Munich Business School Working Paper
9
The TQM Journal
9
Asia Pacific journal of marketing and logistics
8
International journal of electronic customer relationship management : IJECRM
8
Journal of the Academy of Marketing Science
8
Service business
8
Services marketing quarterly
8
The TQM Magazine
8
International journal of quality & reliability management
7
International journal of services and operations management : IJSOM
7
Management Research Review
7
The journal of services marketing
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Australasian marketing journal
6
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ECONIS (ZBW)
711
Other ZBW resources
564
RePEc
134
EconStor
46
USB Cologne (business full texts)
42
BASE
40
USB Cologne (EcoSocSci)
21
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1
Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina
;
Bilgihan, Anil
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
Saved in:
2
Why do consumers stay when things are bad and leave when things are good?
Leisen Pollack, Birgit
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
3
,
pp. 191-206
Persistent link: https://www.econbiz.de/10010490480
Saved in:
3
Is there a relation between religiosity and customer loyalty in the Chinese context?
Tang, Gui
;
Li, Dong
- In:
International journal of consumer studies
39
(
2015
)
6
,
pp. 639-647
Persistent link: https://www.econbiz.de/10011418945
Saved in:
4
Model for measuring customer loyalty towards a service provider
Skačkauskienė, Ilona
;
Vilkaitė-Vaitonė, Neringa
; …
- In:
Journal of business economics and management
16
(
2015
)
6
,
pp. 1185-1200
Persistent link: https://www.econbiz.de/10011421758
Saved in:
5
Net promoter score : a conceptual analysis
Mandal, Pratap Chandra
- In:
International journal of management concepts and …
8
(
2014
)
4
,
pp. 209-219
Persistent link: https://www.econbiz.de/10011284557
Saved in:
6
The relationship continuity model and customer loyalty in the banking industry : a case study of the maskan bank of Iran
Faryabi, Mohammad
;
Sadeghzadeh, Kousar
;
Zakeri, Abdolnaser
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 37-52
Persistent link: https://www.econbiz.de/10011289287
Saved in:
7
The role of customer loyalty as a brand extension purchase predictor
Martinelli, Elisa
;
Belli, Alex
;
Marchi, Gianluca
- In:
The international review of retail, distribution and …
25
(
2015
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011299067
Saved in:
8
How do customers' SNS participation activities impact on customer equity drivers and customer loyalty? : focus on the SNS services of a global SPA brand
Chae, Heeju
;
Ko, Eunju
;
Han, Jinghe
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
2
,
pp. 122-141
Persistent link: https://www.econbiz.de/10011302923
Saved in:
9
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
10
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
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