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Managing a quality system usin...
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Customer satisfaction
Qualitätsmanagement
16,744
Quality management
14,341
Dienstleistungsqualität
2,527
Service quality
2,517
Theorie
1,793
Theory
1,775
Produktqualität
1,596
Product quality
1,595
Deutschland
1,499
Germany
1,323
Prozessmanagement
1,166
Standardisierung
1,091
Standardization
1,084
Business process management
1,059
Lieferkette
938
Supply chain
937
Kundenzufriedenheit
868
Industrie
811
Manufacturing industries
805
Lean Management
769
USA
759
Lean management
742
Unternehmenserfolg
727
United States
718
Firm performance
716
Krankenhaus
663
Performance-Messung
651
Performance measurement
649
Lean Production
625
Lean production
608
Hospital
590
Beziehungsmarketing
583
Relationship marketing
582
Innovation
538
Gesundheitswesen
529
Health care
505
Gesundheitsversorgung
503
KMU
499
SME
499
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114
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783
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84
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Article in journal
748
Aufsatz in Zeitschrift
748
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29
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29
Hochschulschrift
16
Conference paper
14
Konferenzbeitrag
14
Case study
13
Fallstudie
13
Graue Literatur
9
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9
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8
Arbeitspapier
5
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5
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3
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2
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2
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2
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1
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1
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English
820
German
47
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Shahin, Arash
9
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Melo, Fagner José Coutinho de melo
4
Park, Sang-June
4
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Cudney, Elizabeth A.
3
Dabestani, Reza
3
Fredendall, Lawrence D.
3
Králová, Maria
3
Langmann, Kristin
3
Lee, Jin-soo
3
Madzík, Peter
3
Masudin, Ilyas
3
Oey, Elia
3
Pattanayak, Durgesh
3
Prybutok, Victor
3
Prybutok, Victor R.
3
Rahman, Zillur
3
Restuputri, Dian Palupi
3
Satapathy, Suchismita
3
Suchánek, Petr
3
Talib, Faisal
3
Tontini, Gerson
3
Yi, Youjae
3
Álvarez-García, José
3
Adhikari, Arnab
2
Agwu, Professor Edwin
2
Ahmad Jusoh
2
Akdere, Mesut
2
Akter, Shahriar
2
Al-Refaie, Abbas
2
Albuquerque, André Philippi Gonzaga de
2
Amat-Lefort, Natalia
2
Amritesh
2
Anil, Anu P.
2
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
2
Center for Service Excellence
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IPRI International Performance Research Institute
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Nomos Verlagsgesellschaft
1
Springer Fachmedien Wiesbaden
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
Verlag Dr. Kovač
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
Quality management journal : QMJ
14
International journal of contemporary hospitality management
13
International journal of quality and service sciences
12
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Journal of industrial engineering and management : JIEM
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
Berichte zum Generic-Management
3
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ECONIS (ZBW)
867
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1
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10
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867
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1
Customer satisfaction and quality management
1991
Persistent link: https://www.econbiz.de/10000112418
Saved in:
2
A conceptual framework for measuring e-fulfillment dimensions : a consumer perspective
Jain, Nikunj Kumar
;
Gajjar, Hasmukh
;
Shah, Bhavin J.
; …
- In:
Journal of internet commerce
14
(
2015
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10011432437
Saved in:
3
Trust and commitment as mediators of the relationship between quality advice and customer loyalty
Van Tonder, Estelle
- In:
The journal of applied business research
32
(
2016
)
1
,
pp. 289-302
Persistent link: https://www.econbiz.de/10011436588
Saved in:
4
Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf
;
Hussin, Husnayati
;
Jahn Kassim, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
Saved in:
5
Measuring airport service quality : a multidimensional approach
Bezerra, George Christian Linhares
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
53
(
2016
),
pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
Saved in:
6
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
7
Quality risk assessment model for airline services concerning Taiwanese airlines
Hu, Kai-Chieh
;
Hsiao, Man-Wei
- In:
Journal of air transport management
53
(
2016
),
pp. 177-185
Persistent link: https://www.econbiz.de/10011546508
Saved in:
8
How service customers tidy their service quality perceptions
Georgantzas, Nicholas C.
;
Katsamakas, Evangelos
- In:
Human systems management : HSM
35
(
2016
)
2
,
pp. 129-139
Persistent link: https://www.econbiz.de/10011547920
Saved in:
9
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
10
Perceived quality of web-based financial advice and its impacts
Pistoia, Adriano
;
Wirtz, Bernd W.
;
Elsäßer, Marc
- In:
International journal of electronic business
12
(
2015
)
4
,
pp. 319-344
Persistent link: https://www.econbiz.de/10011548165
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