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Customer satisfaction
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34
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31
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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Academy of Marketing
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Adolf Würth GmbH & Co. KG
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Allgemeiner Deutscher Automobil-Club
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
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Journal of retailing and consumer services
421
International journal of hospitality management
374
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
183
The service industries journal
173
Tourism management : research, policies, practice
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
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International journal of contemporary hospitality management
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European Journal of Marketing
108
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105
International Journal of Bank Marketing
104
Cogent business & management
103
Services marketing quarterly
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88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
International Journal of Quality & Reliability Management
62
International journal of services and operations management
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
International journal of quality & reliability management
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Journal of Asian finance, economics and business : JAFEB
59
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ECONIS (ZBW)
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Other ZBW resources
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RePEc
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EconStor
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BASE
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USB Cologne (EcoSocSci)
5
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1
Measuring service fairness and its impact on service quality and satisfaction : a study of
Indian
banking services
Bhatt, Kedar
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 35-44
Persistent link: https://www.econbiz.de/10012298253
Saved in:
2
Understanding the service quality and customer satisfaction of mobile banking in Bangladesh : using a structural equation model
Khan, Abdul Gaffar
;
Lima, Reshma Pervin
;
Mahmud, Md. Shahed
- In:
Global business review
22
(
2021
)
1
,
pp. 85-100
Persistent link: https://www.econbiz.de/10012483214
Saved in:
3
The impact of perceived service quality dimensions on customer satisfaction : an empirical study on public sector banks in
India
Kant, Rishi
;
Jaiswal, Deepak
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 411-430
Persistent link: https://www.econbiz.de/10011731400
Saved in:
4
Banking service quality provided by commercial banks and customer satisfaction : a structural equation modelling approaches
Main, Naser Alolayyan
;
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of productivity and quality …
24
(
2018
)
4
,
pp. 543-565
Persistent link: https://www.econbiz.de/10011924288
Saved in:
5
An empirical study of customer satisfaction towards
bank
payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen
;
Tran Thanh Tuyen
;
Wang, Chia Nan
- In:
International journal of economics and finance
6
(
2014
)
5
,
pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
Saved in:
6
From traditional banking to technology-enabled banking services in
India
: a study of
bank
customers' perceptive
Ali, Liaqat
;
Kaur, Simran Jit
- In:
Journal for global business advancement : JGBA
15
(
2022
)
4
,
pp. 447-468
Persistent link: https://www.econbiz.de/10014309015
Saved in:
7
Service quality dimensions : an empirical investigation of commercial banks in
India
using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
8
ES-QUAL model and customer satisfaction in online banking : evidence from multivariate analysis techniques
Ahmed, Rizwan Raheem
;
Romeika, Giedrius
;
Kauliene, Raimonda
- In:
Oeconomia Copernicana
11
(
2020
)
1
,
pp. 59-93
Persistent link: https://www.econbiz.de/10012230544
Saved in:
9
Customers' Demographic Profile and Satisfaction in E-Banking Services : A Study of
Indian
Banks
Kumbhar, Vijay M.
-
2012
= 190) of
Indian
public and private sector banks in Satara city. Collected data was analyzed using SPSS 19.0, descriptive …
Persistent link: https://www.econbiz.de/10013113349
Saved in:
10
Finding service quality dimensions and measuring service quality gaps : a study on service quality of
Indian
banks
Ghosh, Saugat
;
Chakraborty, Shuvendu
- In:
Mudra : journal of finance and accounting
7
(
2020
)
2
,
pp. 89-104
Persistent link: https://www.econbiz.de/10012502394
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