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~subject:"Customer satisfaction"
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Consumer preference and servic...
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Customer satisfaction
Consumer behaviour
82,940
Konsumentenverhalten
80,460
Service quality
21,628
Dienstleistungsqualität
20,877
Qualitätsmanagement
16,856
Quality management
15,176
Theorie
11,680
Theory
11,471
Relationship marketing
11,061
Beziehungsmarketing
11,022
Kundenzufriedenheit
9,144
Brand management
7,636
Markenführung
7,595
Brand image
6,769
Markenimage
6,726
USA
6,711
United States
6,397
Deutschland
6,148
Online-Handel
5,826
Online retailing
5,814
Germany
5,665
Social Web
4,906
Social web
4,904
Online-Marketing
4,568
Internet marketing
4,556
Einzelhandel
4,448
Retail trade
4,403
Brand
4,321
Markenartikel
4,308
Electronic Commerce
3,987
E-commerce
3,890
Werbewirkung
3,631
Product quality
3,611
Produktqualität
3,599
Advertising effects
3,593
Verbraucherverhalten
3,589
Experiment
3,539
Emotion
3,485
India
3,074
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Han, Heesup
63
Mattila, Anna S.
35
Usman, Osly
27
Wong, IpKin Anthony
26
Prentice, Catherine
25
Prybutok, Victor R.
25
Sharma, Piyush
21
Söderlund, Magnus
21
Hyun, Sunghyup Sean
19
Gustafsson, Anders
18
Aksoy, Lerzan
17
Balaji, M. S.
17
Bilgihan, Anil
17
Jang, Soocheong
17
Prayag, Girish
17
Ryu, Kisang
16
Shahin, Arash
16
McColl-Kennedy, Janet R.
15
Mittal, Vikas
15
Sparks, Beverley
15
Barnes, Donald C.
14
Gil Saura, Irene
14
Loureiro, Sandra Maria Correia
14
Van Vaerenbergh, Yves
14
Amin, Muslim
13
Klaus, Philipp
13
Verhoef, Peter C.
13
Wu, Luorong
13
Bang, Nguyen
12
Guchait, Priyanko
12
Hsu, Maxwell K.
12
Izogo, Ernest Emeka
12
Keiningham, Timothy
12
Larivière, Bart
12
Rather, Raouf Ahmad
12
Ringle, Christian M.
12
So, Kevin Kam Fung
12
Su, LuJun
12
Torres, Edwin N.
12
Yi, Youjae
12
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Springer Fachmedien Wiesbaden
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
IGI Global
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IPRI International Performance Research Institute
1
Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
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Published in...
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Journal of retailing and consumer services
375
International journal of hospitality management
285
Journal of business research : JBR
215
The journal of services marketing
159
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
149
Journal of hospitality marketing & management
127
Journal of travel and tourism marketing
122
The service industries journal
122
International journal of contemporary hospitality management
117
Tourism management : research, policies, practice
97
Cogent business & management
91
Services marketing quarterly
91
The TQM journal : the international review of organizational improvement
77
Service business
73
Journal of air transport management
71
Asia Pacific journal of marketing and logistics
69
International journal of productivity and quality management : IJPQM
67
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
64
Journal of service research : JSR
62
International journal of quality and service sciences
61
Journal of Services Marketing
60
Journal of service management
60
Total quality management & business excellence
60
International journal of services and operations management
57
Psychology & marketing
57
International journal of quality & reliability management
55
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
53
International journal of services, economics and management
52
Journal of strategic marketing
52
Managing service quality : MSQ ; an international journal
50
International journal of electronic marketing and retailing : IJEMR
49
The international journal of bank marketing : IJBM
49
Tourism management perspectives : TMP
49
Journal of Asian finance, economics and business : JAFEB
46
Journal of the Academy of Marketing Science
44
European journal of marketing : EJM
40
International journal of business information systems : IJBIS
38
International journal of services and operations management : IJSOM
38
Quality management journal : QMJ
38
The international review of retail, distribution and consumer research
36
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Source
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ECONIS (ZBW)
9,131
Other ZBW resources
327
RePEc
21
EconStor
9
BASE
4
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1
Customer satisfaction with quality of products of food business
Suchánek, Petr
;
Richter, Jiří
;
Králová, Maria
- In:
Prague economic papers : a bimonthly journal of …
26
(
2017
)
1
,
pp. 19-35
Persistent link: https://www.econbiz.de/10011622122
Saved in:
2
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
3
Measuring the effect of queues on customer purchases
Lu, Yina
;
Musalem, Andrés
;
Olivares, Marcelo
; …
- In:
Management science : journal of the Institute for …
59
(
2013
)
8
,
pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
Saved in:
4
High customer service quality in the beauty service design
Iijima, Masaki
;
Azuma, Kentaro
- In:
International journal of services technology and management
21
(
2015
)
1/2/3
,
pp. 72-82
Persistent link: https://www.econbiz.de/10011442748
Saved in:
5
ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
Satapathy, Suchismita
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 404-428
Persistent link: https://www.econbiz.de/10010474466
Saved in:
6
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
7
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
Saved in:
8
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
9
Assessing the effects of service quality, experience value, relationship quality on behavioral intentions
Van Dat Tran
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
3
,
pp. 167-175
Persistent link: https://www.econbiz.de/10012667337
Saved in:
10
A study on the analysis of customer expectation for service quality in auto agencies
Gayathri, S.
;
Rajasankar, S.
- In:
International journal of applied business and economic …
17
(
2019
)
2
,
pp. 33-38
Persistent link: https://www.econbiz.de/10012495659
Saved in:
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