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The role of innovation on Indian retail industry
Khaled, Amgad S.; Ahmed, Salma; Yahya, Ali Thabit; … - In: International journal of business innovation and … 23 (2020) 4, pp. 435-452
Persistent link: https://www.econbiz.de/10012507085
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Sustainability-oriented commerce innovation : how does it influence consumer satisfaction?
Gil Saura, Irene; Ruiz-Molina, Maria-Eugenia; Marín, … - In: International journal of retail and distribution management 51 (2023) 11, pp. 1477-1496
Persistent link: https://www.econbiz.de/10014484097
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Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin - 2022
Persistent link: https://www.econbiz.de/10013188011
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Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.; Zhang, Tingting; Ronzoni, Giulio - In: International journal of hospitality management 87 (2020), pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
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How to measure post-purchase customer experience in online retailing? : a scale development study
Kumar, Amresh; Anjaly, Bhawna - In: International journal of retail & distribution management 45 (2017) 11, pp. 1277-1297
Persistent link: https://www.econbiz.de/10011815717
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Measuring customer aggression : Scale development and validation
Mortimer, Gary; Wang, Shasha; Osorio Andrade, María Lucila - In: Journal of retailing and consumer services 73 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014303231
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Understanding moderating effects in increasing share-of-wallet and word-of-mouth : a case study of Lidl grocery retailer
Shaikh, Aijaz A.; Karjaluoto, Heikki; Häkkinen, Juho - In: Journal of retailing and consumer services 44 (2018), pp. 45-53
Persistent link: https://www.econbiz.de/10011904311
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Relationships among marketing mix, customer satisfaction and customer loyalty : evidence from Taiwan
Hsu, Cheng-Se - In: The international journal of business and finance … 17 (2023) 1, pp. 61-70
Persistent link: https://www.econbiz.de/10014492349
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The impact of legitimacy types on customer loyalty and the moderating role of the perceived COVID-19 threat : cross-country comparison between Japan and Croatia
Anić, Ivan-Damir; Milakovic, Ivana Kursan; Hirogaki, … - In: Journal of marketing management : JMM ; journal of the … 40 (2024) 9/10, pp. 772-794
Persistent link: https://www.econbiz.de/10015050093
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The relationship among image, satisfaction and loyalty : innovative factor of competitiveness for shopping centers
Abrudan, Ioana-Nicoleta; Plăiaş, Ioan; Dabija, Dan … - In: Amfiteatru economic : an economic and business research … 17 (2015) 39, pp. 536-552
evolution in the competitiveness and performance of the centers is increasingly linked to the success in the innovation of … the present research is to study the influence of innovation activities through the image components on behavioural …
Persistent link: https://www.econbiz.de/10011820728